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OB Chapter 1
McShane/Von Glinow Chapter 1
| Term | Definition |
|---|---|
| Organizational behavior (OB) | Study of what people think, feel and do in and around organizations |
| Organizations | Groups of people who work interdependently toward some purpose |
| Open systems perspective | Organizations depend on external environment for resources, affect environment through outputs, and consist of internal subsystems that transform inputs to outputs |
| Organizational efficiency | Amount of outputs relative to inputs in the organization's transformation process |
| Organizational learning | Perspective that organizational effectiveness depends on org's capacity to acquire, share, use and store knowledge |
| Intellectual capital | Org's stock of knowledge, including human capital, structural capital, and relationship capital |
| Human capital | Stock of knowledge, skills and abilities among employees that provide economic value to the org |
| Structural capital | Knowledge embedded in org's systems and structures |
| Relationship capital | Value derived from org's relationships with other customers, suppliers, and others |
| High-performance work practices (HPWP) | Perspective that effective orgs incorporate workplace practices to leverage the potential of human capital |
| Stakeholders | Individuals, groups and other entities that affect and/or are affected by the org's objectives and actions |
| Values | Relatively stable, evaluative beliefs that guide preferences for outcomes or courses of action |
| Corporate social responsibility (CSR) | Organizational activities intended to benefit society and environment that are beyond the firm's immediate financial interests or legal obligations |
| Ethics | Study of moral principles or values that determine whether actions are right or wrong and outcomes are good or bad |
| Globalization | Economic, social and cultural connectivity with people in other parts of the world |
| Surface-level diversity | Observable demographic or physiological differences in people |
| Deep-level diversity | Differences in psychological characteristics of people (i.e., personalities, beliefs, attitudes and values) |
| Work-life balance | Degree to which person minimizes conflict between work and non-work activities |
| Virtual work | Work performed away from traditional physical workplace using information technology |
| Evidence-based management | Practice of making decisions and taking actions based on research evidence |
Created by:
ProfessorLinda
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