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unit vocabulary
| Term | Definition |
|---|---|
| management | the process of coordinating resources in order to accomplish an organizations goals |
| efficiency | doing the task right |
| effectiveness | doing the right task |
| micromanagement | occurs when a manager closely controls the work of employees |
| planning | defining an organization's goal, objective, strategies, and chain of command |
| organization | involves dividing work into manageable segments in order to achieve goals |
| directing | involves employee involve and directing activities |
| controlling | is the process comparing expected results with actual performance |
| preventative control | anticipates and prevents undesirable outcomes |
| concurrent control | takes place while an activity is in progress so problems can be corrected before they get out of hand |
| corrective control | happens after the outcome |
| standards | based on the ultimate goals of a business |
| quality control program | a set of measures built into the production process to make sure the products or services meet certain standards and performance requirements |
| vision | a statement of what or how you would like things to be |
| mission | broad statement of personal or business scope identifying the purpose and operation that distinguishes you from other |
| leadership | the ability to motivate individuals and groups to accomplish important goals |
| human relations | the way people get along with each other |
| influence | enables a person to affect the actions of other |
| informal influence | when one or two people emerge as leaders to help get the group focused and organized |
| formal influence | election of officers |