It is best to limit your use of the word "you" in business messages if

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Question	Answer
Which of the following statements that could appear in a business message best reflects the "you" attitude?	You will have your merchandise by July 15 if you send us your check for $25 today.
Select the sentence with the best "you" attitude.	Once your application is complete, you should receive a response within two weeks
It is best to limit your use of the word "you" in business messages if	using it will make your message sound overly authoritative or accusing.
Regarding the use of the "you" attitude in business communication,	it is important to recognize and accommodate cultural differences.
In business communication, good etiquette	indicates respect for the audience and minimizes negative emotional reaction.
In part because of limited opportunities for feedback, written communication and most forms of electronic communication require ________ than oral communication.	more tact
When delivering negative news,	look for positive points that will foster a good relationship with your audience.
Select the sentence with the most positive emphasis.	We will complete the process audit by Friday.
When you are criticizing or correcting, it is best to	focus on what the audience members can do to improve.
A euphemism is a word or phrase that is	a milder term for one with negative connotations.
Which of the following is a euphemism?	Pre-owned
A ________ is a piece of text copied from the main body of the document and formatted as a large, eye-catching visual element.	Pull quote
The preferred title for women in business is ________, unless the individual requests otherwise.	Ms.
If you must refer to someone's disability, the best wording would be	an employee with physical handicaps.
Using the term crippled in business communication is an example of	disability bias.
To help establish credibility with your audience, you should	be modest and deferential.
Using endorsements to gain credibility with your audience	Can be an effective strategy, as long as your audience views the person making the endorsement as an expert.
Using hyperbole when offering praise to fellow employees	is less effective than pointing out specific qualities that warrant praise.
In business messages, using phrases such as, "We trust that this will resolve the issue"	requires care, since it can diminish the writer's credibility.
Your communication style involves	All of the above

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