41-60
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
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| Which of the following statements that could appear in a business message best reflects the "you" attitude? | You will have your merchandise by July 15 if you send us your check for $25 today.
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| Select the sentence with the best "you" attitude. | Once your application is complete, you should receive a response within two weeks
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| It is best to limit your use of the word "you" in business messages if | using it will make your message sound overly authoritative or accusing.
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| Regarding the use of the "you" attitude in business communication, | it is important to recognize and accommodate cultural differences.
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| In business communication, good etiquette | indicates respect for the audience and minimizes negative emotional reaction.
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| In part because of limited opportunities for feedback, written communication and most forms of electronic communication require ________ than oral communication. | more tact
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| When delivering negative news, | look for positive points that will foster a good relationship with your audience.
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| Select the sentence with the most positive emphasis. | We will complete the process audit by Friday.
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| When you are criticizing or correcting, it is best to | focus on what the audience members can do to improve.
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| A euphemism is a word or phrase that is | a milder term for one with negative connotations.
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| Which of the following is a euphemism? | Pre-owned
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| A ________ is a piece of text copied from the main body of the document and formatted as a large, eye-catching visual element. | Pull quote
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| The preferred title for women in business is ________, unless the individual requests otherwise. | Ms.
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| If you must refer to someone's disability, the best wording would be | an employee with physical handicaps.
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| Using the term crippled in business communication is an example of | disability bias.
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| To help establish credibility with your audience, you should | be modest and deferential.
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| Using endorsements to gain credibility with your audience | Can be an effective strategy, as long as your audience views the person making the endorsement as an expert.
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| Using hyperbole when offering praise to fellow employees | is less effective than pointing out specific qualities that warrant praise.
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| In business messages, using phrases such as, "We trust that this will resolve the issue" | requires care, since it can diminish the writer's credibility.
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| Your communication style involves | All of the above
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