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Chapter 3 Vocabulary
Oral/Interpersonal
| Question | Answer |
|---|---|
| active listening | a process of sending back to the speakeer what you think the speaker meant |
| paraphrasing | restating what another says but in your own words |
| situational listening | an approach to listening in which effective listening style depends on the specifics of the communication interaction |
| disclaiming | the process of asking the listener to receive your message without prejudice, to give you a fair hearing |
| listening | a five-step process consisting of receiving, understanding, remembering, evaluating, and responding |
| assimilation | the tendency to integrate and interpret what you hear or think you hear in terms of your own expectations and biases |
| backchanneling cues | listening responses that let the speaker know that you're paying attention |
| memory | a reconstructive rather than a reproductive process |
| I-messages | messages in which you take responsibility for your thoughts and actions rather than attributing these to others |
| empathic listening | listening to what a person is feeling as well as to what the person is thinking |
Created by:
jstruss3
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