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Chapter 3 Vocabulary


active listening a process of sending back to the speakeer what you think the speaker meant
paraphrasing restating what another says but in your own words
situational listening an approach to listening in which effective listening style depends on the specifics of the communication interaction
disclaiming the process of asking the listener to receive your message without prejudice, to give you a fair hearing
listening a five-step process consisting of receiving, understanding, remembering, evaluating, and responding
assimilation the tendency to integrate and interpret what you hear or think you hear in terms of your own expectations and biases
backchanneling cues listening responses that let the speaker know that you're paying attention
memory a reconstructive rather than a reproductive process
I-messages messages in which you take responsibility for your thoughts and actions rather than attributing these to others
empathic listening listening to what a person is feeling as well as to what the person is thinking
Created by: jstruss3