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Hospitality Midterm
| Term | Definition |
|---|---|
| hospitality industry | |
| food and beverage industry | |
| lodging industry | |
| recreation industry | |
| travel industry | |
| tourism industry | |
| accommodation | |
| business travel | |
| pleasure travel | |
| Front of the House employee and example | Work in areas that guests usually see like a lobby. They are like a front desk employee or a bell hop. |
| Back of the House employee and example | Work in areas that guests don't usually see like a kitchen. They are like a chef or a maid in a hotel. |
| customer service | Total experience a customer has with that business. |
| customer | Someone who purchases products or service from a business. |
| customer satisfaction | Positive feeling the customer has about a business. |
| quality service | is a service that meets or exceeds customer expectations. |
| consistent quality service | providing the same good service and products each time a customer comes too a business. |
| service encounter | is a service that meets or employee. |
| word of mouth publicity | poor service results in loss of customer. |
| critical moment | |
| cruise | Pleasure trip taken by boat. |
| amenity | Extra item or service. |
| accessible | Able to be entered and used by a person with a disability. |
| peak season | Season with high demand. |
| off peak season | Season with low demand. |
| recession | Period when economy is slowing down. |
| expansion | Period when economy is growing. |
| demographic trend | Increase or decrease overtime in the number. |
| social trend | Change in structure or beliefs in society. |
| lifestyle trend | Change in way people live their lives. |
| globalization | When economies from different nations become interconnected. |
| restaurant concept | whole idea of restaurant. |
| theme | specific idea around something |
| ambiance | feeling or mood associated with particular place |
| market | people who could buy what you are selling |
| market segment | small part of market |
| target market | who you choose the target |
| commercial food service | Consists of food and beverage businesses |
| quick service restaurant | Provides customers with convenience, speed, and basic service at low prices |
| cafeteria | foodservice where food is in a serving line |
| buffet | Food displayed on tables |
| full service restaurant | people are seated and give orders to servers |
| catering | provision of food for special event |
| institutional food service | food service provided |
| food service within a consumer business | business inside another business |
| menu | List of food and drinks |
| standardized recipe | recipe that has been tested for the same result |
| food production | changing raw foods into menu items |
| food presentation | art of making food look good |
| plating | placing food on plate |
| a la carte pricing | everything is priced differently |
| table d’hote pricing | complete meal offered at a set price |
| party | group of people who eat together |
| nutrients | help maintain the body |
| recipe | instructions for cooking |
| yield | amount of food |
| flatware | consists of knives,forks and spoons |
| glassware | drinking glasses |
| plateware | dishes |
Created by:
Alex1255
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