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Chapter 1

Organizational Behavior

TermDefinition
Organizational Behavior The study of individuals and groups within an organizational context, and the study of internal processes and practices as they influence the effectiveness of individuals, teams, and organizations.
Leadership The process of developing ideas and a vision, living by values that support those ideas and that vision, influencing other ts to embrace them in their own behaviors, and making hard decisions about human and other resources.
Manager Directs, controls, and plans the work of others and is responsible for results. 3 key factors-Authority, Responsibility, Accountability.
Competency An interrelated cluster of knowledge, skills, and abilities needed by an individual, team, or organization for effective performance.
Ethics Competency Includes the knowledge, skills, and abilities to incorporate values and principles that distinguish right from wrong in making decisions and choosing behaviors.
Self Competency Includes the knowledge, skills, and abilities to assess personal strengths and weaknesses, set and pursue professional and personal goals, balance work and personal life, and engage in new learning
Ethical Dilemma Occurs when a decision must be made that involves multiple values.
Career A sequence of work-related experiences occupied by a person during a lifetime.
Career Development Involves making decisions about an occupation and engaging in activities to attain career goals.
Diversity Competency Includes the knowledge, skills, and abilities to value unique individual, group, and organizational characteristics, embrace such characteristics as potential sources of strength, and appreciate the uniqueness of each
Primary and Secondary Diversity Competencies Primary-Genetic characteristics that affect a person's self image and socialization Secondary-learned characteristics that a person acquires and modifies throughout life.
Across Cultures Competency Includes the knowledge, skills, and abilities to recognize and embrace similarities and differences among nations and cultures.
Culture The dominant pattern of living, thinking, feeling, and believing that is developed and transmitted by people, consciously or unconsciously, to subsequent generations.
Cultural Values Those deeply held beliefs that lead to general preferences and behaviors and views of what is right and wrong.
Communication Competency Includes the knowledge, skills, and abilities to use all the modes of transmitting, understanding, and receiving ideas, thoughts, and feelings--verbal, listening, nonverbal, and written--for accurately transferring and exchanging information.
Describing Skill Identifying concrete, specific examples of behavior and its effects.
Active Listening The process of integrating information and emotions in a search for shared meaning and understanding.
Questioning Skill The ability to ask for information and opinions in a way that gets relevant, honest, and appropriate responses.
Nonverbal Communication Facial expressions, body movements, physical contact, and symbols that are often used to send messages.
Empathizing Skill Refers to detecting and understanding another person's values, motives, and emotions.
Written Communication The ability to transfer data, information, ideas, and emotions by means of reports, letters, memos, notes, and e-mail.
Teams Competency Includes the knowledge, skills, and abilities to develop, support, and lead groups to achieve goals.
Change Competency Includes the knowledge, skills, and abilities to recognize and implement needed adaptations or entirely new transformations in the people, tasks, strategies, structures, or technologies.
Global mindset Viewing the environment from a worldwide perspective, always looking for unexpected trends that may create threats or opportunities for a unit or an entire organization.
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