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Chapter One

Intro Comm - Chapter 1

communication the process by which people use signs, symbols, and behaviors to exchange information and create meaning
relational needs the essential elements people seek in their relationships with others
instrumental needs practical, everyday needs
model a formal description of a process
action model a model describing communication as a one-way process
source the originator of a thought or an idea
encode to put an idea into language or gesture
message verbal and nonverbal elements of communication to which people give meaning
channel a pathway through which messages are conveyed
receiver the party who interprets a message
decode to interpret or give meaning to a message
noise anything that interferes with the encoding or decoding of a message
interaction model a model describing communication as a process shaped by feedback and context
feedback verbal and nonverbal responses to a message
context the physical or psychological environment in which communication occurs
transaction model a model describing communication as a process in which everyone is simultaneously a sender and a receiver
channel-rich contexts communication environments involving many channels at once
channel-lean contexts communication environment involving few channels at once
symbol a representation of an idea
content dimension literal information that is communicated by a message
relational dimension signals about the relationship in which a message is being communicated
metacommunication communication about communication
explicit rules rules that have been clearly articulated
implicit rules rules that have not been clearly articulated by are nonetheless understood
intrapersonal communication communication with oneself
interpersonal communication communication that occurs between two people in the context of their relationship
small group communication communication occurring within small groups of three or more people
public communication communication directed at an audience that is larger than a small group
mass communication using communication that is effective and appropriate for a given situation
communication competence using communication that is effective and appropriate for a given situation
self-monitoring awareness of one's behavior and how it affects others
empathy the ability to think and feel as others do
cognitive complexity the ability to understand a given situation in multiple ways
ethics principles that guide judgments about whether something is morally right or wrong
Created by: moogoogaiboo
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