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Management Unit 4
Arkansas Management Unit 4 EOC Review
| Question | Answer |
|---|---|
| Accountability | the obligation to accept responsibility for the outcomes of assigned tasks |
| Centralized organization | all major planning and decision making is done by a group of top managers in the business |
| Decentralized organization | a business is divided into smaller operating units, and managers are given almost total responsibility |
| Empowerment | letting workers decide how to perform their work tasks and offer ideas on how to improve the work process |
| Executive | a top-level manager who spends almost all of his or her time on management functions |
| Flattened organization | one with fewer levels of management than traditional structures |
| Human relations | how well people get along with each other when working together |
| Implementing | carrying out plans and helping employees work effectively |
| Leadership | the ability to influence individuals and groups to achieve organizational goals |
| Leadership style | the general way a manager treats and directs employees |
| Line organization | all authority and responsibility may be traced in a direct line from the top executive down to the lowest employee level in the organization |
| Management | the process of accomplishing the goals of an organization through the effective use of people and other resources |
| Manager | a person who complete all four management functions on a regular basis and has authority over other jobs and people |
| Matrix organization | combines workers into temporary work teams to complete specific projects |
| Mission statement | a short specific statement of the purpose and direction of the business |
| Motivation | the set of factors that cause a person to act in a certain way |
| Operational planning | short –term planning that identifies specific activities for each area of the business |
| Organization chart | a visual device that shows the structure of an organization and the relationships among workers and divisions of work |
| Organizing | determining how plans can most effectively be accomplished; arranging resources to complete work |
| Planning | analyzing information and making decisions about what needs to be done |
| Policies | guidelines used in making decisions regarding specific recurring situations |
| Procedure | a list of steps to be followed for a performing certain work |
| Responsibility | the obligation to do an assigned task |
| Self-directed work team | a team in which members together are responsible for the work assigned to the team |
| Span of control | the number of employees who are directly supervised by one person |
| Standard | a specific measure by which something is judged |
| Strategic planning | long-term planning that provides broad goals and directions for the entire business |
| Supervisor | lowest level of management; oversees day-to-day operations |
| SWOT analysis | an examination of an organization’s internal strengths and weaknesses as well as opportunities and threats from its external environment |
| Unity of command | means that no employee has more than one supervisor at a time |
| Variance | the difference between current performance and the standard |
| Work team | a group of individuals who cooperate to achieve a common goal |
Created by:
KMEcoach
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