Help
Options
Didn't know it?
click below
click below
Knew it?
click below
click below
Don't Know
Remaining cards (0)
Know
retry
shuffle
restart
0:00
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
HRM
HRM & Empowerment
| Term | Definition |
|---|---|
| Human Resource Management | HRM management of people in an organisation |
| Manpower Planning | analyse present workforce, forecast future needs, estimate surpluses/shortages, prepare action plan |
| Recruitment & Selection | finding, assessing and hiring employees, involves developing job description, person specification and recruiting |
| Job Description | what the job consists of, duties & responsibilities |
| Person Specification | describes ideal candidate; what skills, qualifications, experience, traits they will have |
| Internal Recruitment | already employed in company, results in increased moral, cheap, candidate already known to management |
| External recruitment | hiring new employee, best candidate, brings new ideas/contacts |
| Curriculum Vitae | CV sets out all personal details, education, qualifications, work experience etc |
| Training & Development | improving knowledge & skills to improve job performance |
| Induction Training | training of new employees |
| Internal Training | aka on-the-job training, worker gains practical experience from observing in their place of work |
| External Training | off-the-job training, attending courses etc outside the workplace |
| Industrial Relations | employer-employee relationship |
| Redundancy | loss of job as not needed anymore |
| Voluntary redundancy | financial package offered to employees to leave voluntarily |
| Job Sharing | A job carried out by more than one person, each works part-time |
| Performance appraisal | evaluating performance, progress &contribution of employees |
| Reward Management | money & benefits given to employees in return for effort & achievement |
| Flat Rate | basic wage/salary |
| Time rate | paid by the hour |
| Piece rate | paid by how much they produce |
| Commission | percentage of sales |
| Bonus Schemes | payment when reach agreed target e.g. Christmas |
| Benefit in Kind | non-monetary reward e.g. health insurance, company car/mobile, subsidised canteen, vouchers |
| Profit Sharing | employees receive agreed percentage of profits |
| Share Ownership | employees are given shares in company |
| Share Option | employees are given option to buy shares at a specified reduced price |
| Teamwork | group of people working together |
| Stages in teamwork | forming, storming, norming and performing |
| Forming | team brought together, uncertainty as not sure of their roles etc |
| Storming | leader appointed & roles established |
| Norming | close relations & cohesiveness |
| Performing | team starts to use its strengths and perform |
| Facilitator | advises, supports, encourages, consults, empowers |
| Empowerment | giving employees authority, control, able to make decisions |
| Employee Participation | encouraging employees through job enlargement, job rotation, job enrichment |
| Job Enlargement | increasing tasks involved, ensures job is challenging and stimulating |
| Job Rotation | switching between different tasks thus widening activities of employees and increasing job satisfaction e.g. moving to different departments |
| Job Enrichment | given tasks where they decide how the tasks should be performed e.g. worker on production line given responsibility for ordering materials and quality control |
| Total Quality Management | Total (commitment from everyone) Quality (continuously meeting & exceeding customer expectations & requirements) Management (active process from the top down) |
| TQM | Customer orientation + Continuous improvement + Empowerment + Teamwork + Quality Assurance |
| Customer orientation | Customer orientation + Continuous improvement + finding out what customers want & create it, need to communicate regularly with customers |
| Quality Assurance | guarantees that quality has been maintained during each stage in production process |
| Quality Circles | group of employees who meet to discuss quality issues & find solutions |
| Benchmarking | measuring performance against other companies |
| World Class Manufacturing | best practices on a global level, aim to have low costs, high quality and able to compete at top level |
Created by:
MsBradyBusiness
Popular Management sets