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ch. 7 vocab

organizational change any alteration of an organization's people, structure, or technology.
change agents people who act as change catalysts and assume the responsibility for managing the change process.
"calm waters" metaphor of change a description of organizational change that likens that change to a large ship making a predictable trip across a calm sea and experiencing an occasional storm.
"white-water rapids" metaphor of change a description of organizational change that likens that change to a small raft navigating a raging river.
organization development (OD) efforts that assist organizational members with a planned change by focusing on their attitudes and values.
survey feedback a method of assessing employees attitudes toward and perceptions of a change.
process consultation using outside consultants to assess organizational process such as workflow, informal intra-unit relationships, and formal communication channels.
team-building using activities to help work groups set goals, develop positive interpersonal relationships, and clarify the roles and responsibilities of each team member.
intergroup development activities that attempt to make several work groups more cohesive.
stress the adverse reaction people have to excessive pressure placed on them from extraordinary demands, constraints, or opportunities.
karoshi a Japanese term that refers to a sudden death caused by overworking.
stressors factors that cause stress.
role conflicts work expectations that are hard to satisfy.
role overload having more work to accomplish than time permits.
role ambiguity when role expectations are not clearly understood.
type A personality people who have a chronic sense of urgency and an excessive competitive drive.
type B personality people who are relaxed and easygoing and accept change easily.
employee assistance programs (EAPs) programs offered by organizations to help employees overcome personal and health related problems.
wellness programs programs offered by organizations to help employees prevent health problems.
creativity the ability to combine ideas in a unique way or to make unusual associations between ideas.
innovation the process of taking a creative idea and turning it into a useful product, service, or method of operation.
idea champions individuals who actively and enthusiastically support new ideas, build support for, overcome resistance to , and ensure that innovations are implemented.
Created by: ezzieee
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