click below
click below
Normal Size Small Size show me how
ch. 7 vocab
Term | Definition |
---|---|
organizational change | any alteration of an organization's people, structure, or technology. |
change agents | people who act as change catalysts and assume the responsibility for managing the change process. |
"calm waters" metaphor of change | a description of organizational change that likens that change to a large ship making a predictable trip across a calm sea and experiencing an occasional storm. |
"white-water rapids" metaphor of change | a description of organizational change that likens that change to a small raft navigating a raging river. |
organization development (OD) | efforts that assist organizational members with a planned change by focusing on their attitudes and values. |
survey feedback | a method of assessing employees attitudes toward and perceptions of a change. |
process consultation | using outside consultants to assess organizational process such as workflow, informal intra-unit relationships, and formal communication channels. |
team-building | using activities to help work groups set goals, develop positive interpersonal relationships, and clarify the roles and responsibilities of each team member. |
intergroup development | activities that attempt to make several work groups more cohesive. |
stress | the adverse reaction people have to excessive pressure placed on them from extraordinary demands, constraints, or opportunities. |
karoshi | a Japanese term that refers to a sudden death caused by overworking. |
stressors | factors that cause stress. |
role conflicts | work expectations that are hard to satisfy. |
role overload | having more work to accomplish than time permits. |
role ambiguity | when role expectations are not clearly understood. |
type A personality | people who have a chronic sense of urgency and an excessive competitive drive. |
type B personality | people who are relaxed and easygoing and accept change easily. |
employee assistance programs (EAPs) | programs offered by organizations to help employees overcome personal and health related problems. |
wellness programs | programs offered by organizations to help employees prevent health problems. |
creativity | the ability to combine ideas in a unique way or to make unusual associations between ideas. |
innovation | the process of taking a creative idea and turning it into a useful product, service, or method of operation. |
idea champions | individuals who actively and enthusiastically support new ideas, build support for, overcome resistance to , and ensure that innovations are implemented. |