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CH 8-12 Fianl Review

Organizational Management

QuestionAnswer
This involves determining how many and what type of people are needed. demand forecast
This involves asking all applicants the same questions and comparing their responses to a standardized set of answers structured interview
This is the consistency of test scores over time and across alternative measurements. reliability
This way of evaluating employees focuses on outcomes only. results evaluation
This is the process of helping people who have been dismissed from the company regain employment elsewhere outplacement
This is a motivational theory that says lower-level needs supersede upper-level needs. Maslow’s Hierarchy of Needs
The Expectancy Theory of motivation focuses on effort to performance, instrumentality and _________ expectancies valence
This involves following a behavior with a positive consequence to reinforce that behavior positive reinforcement
The three theory bases of leadership are _________, behavior and __________ approaches. trait and contingency
These are the five types of power legitimate, reward, coercive, referent and expert
When individuals work harder in a group than when they are alone, this is the _____________ effect. We want this to happen, versus having a slacker – this is known as ______________. social facilitation and social loafing
This is a third-party who intervenes to help others manage their conflict Mediator
Team members who are __________ specialist have more advanced job-related skills and team members who develop and maintain team harmony are ____________ specialists. task and team maintenance
In this level of team building, group members jockey for positions of power and status, and conflicts arise storming
These are the different ways of dealing with conflict Avoiding, Accommodating, Compromising, Collaborating and Competing
Created by: tcriswell
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