Specifies the contents of the job.

Technical Feasibility

The job must be physically and mentally doable.

Cost of the job should be less than the value it adds.

Behavioral Feasibility

Degree to which the job is intrinsically satisfying to the employee.

A horizontal expansion of the job through increasing the scope of the work assigned.

A vertical expansion of the job through increased worker responsibility.

Workers shift to different jobs to increase understanding of the total process.

Problem-Solving Teams

Small groups of employees and supervisors trained in problem-solving techniques who meet to identify, analyze, and propose solutions to workplace problems.

Special-Purpose Teams

Highly focused, short-term teams addressing issues important to management and labor.

Integrated teams empowered to control portions of their process.

Alternative workplace

Brings work to the worker rather than the worker to the workplace.

Process concerned with the detailed process for doing a particular job.

Determines how long it should take to do a job.

The length of time it should take a qualified worker using appropriate process and tools to complete a specific job, allowing time for personal fatigue and unavoidable delays.

A technique for developing a standard time based on actual observations of the operator.

The average of the observation times for each of the work elements.

Performance Rating Factor

A subjective estimate of a worker's pace relative to a normal work pace.

Frequency of Occurrence

How often the work element must be done each cycle.

The mean observed time multiplied by the performance rating factor by the frequency of occurrence.

The amount of time the analyst allows for personal time, fatigue, and unavoidable delays.

Establishes standards based on previously completed time studies, stored in an organization's database.

Predetermined Time Data

Published database of elemental time data used for establishing standard times.

A technique for estimating the proportion of time a worker spends on a particular activity.

Time-Based Compensation Systems

Pay based on the number of hours worked.

Output-based (incentive) Systems

Pay based on the number of units completed.

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QDM Exam #2

Ch. 11

Question	Answer
Job Design	Specifies the contents of the job.
Technical Feasibility	The job must be physically and mentally doable.
Economic Feasibility	Cost of the job should be less than the value it adds.
Behavioral Feasibility	Degree to which the job is intrinsically satisfying to the employee.
Specialization	The breadth of the job design.
Job Enlargement	A horizontal expansion of the job through increasing the scope of the work assigned.
Job Enrichment	A vertical expansion of the job through increased worker responsibility.
Job Rotation	Workers shift to different jobs to increase understanding of the total process.
Problem-Solving Teams	Small groups of employees and supervisors trained in problem-solving techniques who meet to identify, analyze, and propose solutions to workplace problems.
Special-Purpose Teams	Highly focused, short-term teams addressing issues important to management and labor.
Self-Directed Teams	Integrated teams empowered to control portions of their process.
Alternative workplace	Brings work to the worker rather than the worker to the workplace.
Method Analysis	Process concerned with the detailed process for doing a particular job.
Work Measurement	Determines how long it should take to do a job.
Standard Time	The length of time it should take a qualified worker using appropriate process and tools to complete a specific job, allowing time for personal fatigue and unavoidable delays.
Time Study	A technique for developing a standard time based on actual observations of the operator.
Mean Observed Time	The average of the observation times for each of the work elements.
Performance Rating Factor	A subjective estimate of a worker's pace relative to a normal work pace.
Frequency of Occurrence	How often the work element must be done each cycle.
Normal Time	The mean observed time multiplied by the performance rating factor by the frequency of occurrence.
Allowance Factor	The amount of time the analyst allows for personal time, fatigue, and unavoidable delays.
Elemental Time Data	Establishes standards based on previously completed time studies, stored in an organization's database.
Predetermined Time Data	Published database of elemental time data used for establishing standard times.
Work Sampling	A technique for estimating the proportion of time a worker spends on a particular activity.
Time-Based Compensation Systems	Pay based on the number of hours worked.
Output-based (incentive) Systems	Pay based on the number of units completed.

Created by: bradbrown1122

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