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QDM Exam #2

Ch. 11

QuestionAnswer
Job Design Specifies the contents of the job.
Technical Feasibility The job must be physically and mentally doable.
Economic Feasibility Cost of the job should be less than the value it adds.
Behavioral Feasibility Degree to which the job is intrinsically satisfying to the employee.
Specialization The breadth of the job design.
Job Enlargement A horizontal expansion of the job through increasing the scope of the work assigned.
Job Enrichment A vertical expansion of the job through increased worker responsibility.
Job Rotation Workers shift to different jobs to increase understanding of the total process.
Problem-Solving Teams Small groups of employees and supervisors trained in problem-solving techniques who meet to identify, analyze, and propose solutions to workplace problems.
Special-Purpose Teams Highly focused, short-term teams addressing issues important to management and labor.
Self-Directed Teams Integrated teams empowered to control portions of their process.
Alternative workplace Brings work to the worker rather than the worker to the workplace.
Method Analysis Process concerned with the detailed process for doing a particular job.
Work Measurement Determines how long it should take to do a job.
Standard Time The length of time it should take a qualified worker using appropriate process and tools to complete a specific job, allowing time for personal fatigue and unavoidable delays.
Time Study A technique for developing a standard time based on actual observations of the operator.
Mean Observed Time The average of the observation times for each of the work elements.
Performance Rating Factor A subjective estimate of a worker's pace relative to a normal work pace.
Frequency of Occurrence How often the work element must be done each cycle.
Normal Time The mean observed time multiplied by the performance rating factor by the frequency of occurrence.
Allowance Factor The amount of time the analyst allows for personal time, fatigue, and unavoidable delays.
Elemental Time Data Establishes standards based on previously completed time studies, stored in an organization's database.
Predetermined Time Data Published database of elemental time data used for establishing standard times.
Work Sampling A technique for estimating the proportion of time a worker spends on a particular activity.
Time-Based Compensation Systems Pay based on the number of hours worked.
Output-based (incentive) Systems Pay based on the number of units completed.
Created by: bradbrown1122
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