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BA33:HR:Chapter 8
Cross-Cultural Relations and Diversity
| Term | Definition |
|---|---|
| cultural sensitivity | willingness to know cultural customs |
| cultural intelligence (CQ) | ability to interpret behavior |
| CQ consists of? (3) (hint: think of a person) | the body, cognitive, emotional and motivational |
| The body of CQ refers to? | physical cultural customs |
| the cognitive of CQ refers to? | learning more about culture |
| the emotional and motivational of CQ refers to? | heart, adapting with confidence |
| differences in cultural values (9) | (1) performance (2)assertiveness (3)timing (4) humane (5)in-group collectivism (6)gender egalitarianism (7)acceptance of authority (8)work orientation (9)social support |
| performance orientation | encouragement of performance and improvement |
| assertiveness | degree of assertive, confrontational, aggressive in relationships |
| time orientation | importance of time |
| humane orientation | being fair, caring, kind |
| in-group collectivism | pride, loyalty to organization |
| gender egalitarianism | minimize gender inequality |
| acceptance of power/authority | expectance of distribution of power |
| work orientation | time investments in work |
| social support seeking | degree of seeking help from others |
| cultural training | learning experiences to help understand customs |
| bloopers is another word for? | offense |
| ways around communication barriers? | be sensitive, respect, clear communication, proper etiquette, sensitivity to differences, pronounce names correctly |
Created by:
Rose_Marie
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