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BA33:HR:Chapter 7

Group Problem Solving and Decision Making

Rational decision-making model? based on scientific method, logical, traditional
Political decision-making model? preconceived notions and biases are involved
blind spots? unawareness
brain writing? brainstorming done alone
nominal group technique? meeting problem-solving with little interaction
NGT nominal group technique
Problem solving steps? (think scientific method! 7 steps) (1)identify (2)clarify (3)cause (4)make solutions (5)choose solution (6)action plan (7)evaluate progress
what is inquiry decision making? looking for the best solution
what is advocacy decision making? fighting for one position (viewpoint)
Brainstorming guidelines? (3) (1) 5-7 people in a group (2)freewheeling (3)secretary
what is freewheeling? Piggybacking on another's ideas
what is evaluation apprehension? quickly learn social rewards and punishments based on evaluation
brainstorming benefits? (2) (1)lot of solutions (2)job satisfaction
use of groupware? To be faster, clearer, persuasive
what is a shared whiteboard? like a tablet, 2+ can draw&view from a distance
Created by: Rose_Marie
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