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ODC1 (week 1)

Organizational management (chapter 10)

TermDefinition
inspection Appraisal of goods and services
Quality of conformance A product/service conforms to specifications
Statistical process control Statistical evaluation of the output of a process
Random variation Natural variation in the output of a process created by countless minor factors
Assignable variation In process output variation whose cause can be identified if nonrandom variation
Sampling distribution A theoretical distribution of sample statistics
Central limit theorem The distribution of sample averages tends to be normal regardless of the shape of the process distribution
Control charts A time ordered plot of sample stats used to distinguish between random and nonrandom variablitity
Control limits The dividing lines between random and nonrandom deviations from the mean of the distribution
TYPE I ERROR Concluding a process is not in control when it actually is
TYPE II ERROR Concluding a process is in control when it is not
variable Generate data that is measured
attributes Generate data that are counted
Mean control chart Used to monitor the central tendency of the of a process
Range control charts Used to monitor process dispersion
P chart Control chart attributes used to monitor the proportion of defective items in a process
C chart Control chart for attributes used to monitor the number of defects per unit
Run test A test for patterns in a sequence
run Sequence of observations with a certain characteristic
Specifications A range of acceptable values established by engineering design or customer requirements
Process variability Natural or inherent variability in a process
Control limits stat limits that reflect the extent to which sample stats such as means and ranges can vary due to randomness
Process capability The inherent variability of process output relative to the variation allowed by the design specification
Created by: nashanta
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