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APMP Section 9
Quality management
| Term | Definition |
|---|---|
| Quality management | A discipline for ensuring the outputs, benefits and the processes by which they are delivered, meet stakeholder requirements and are fit for purpose. |
| Gate | The point between phases, gates and/or tranches where a go/no go decision can be made about the remainder of the work. |
| Integrated assurance | The coordination of assurance activities where there are a number of assurance providers. |
| Lessons learned | Documented experiences that can be used to improve the future management of projects, programmes and portfolios. |
| P3 assurance | The process of providing confidence to stakeholders that projects, programmes and portfolios will achieve their scope, time, cost and quality objectives, and realise their benefits. |
| Quality | The fitness for purpose or the degree of conformance of the outputs of a process or the process itself. |
| Audit | The systematic retrospective examination of the whole, or part, of a project or function to measure conformance with predetermined standards. |
| Continuous improvement | A a business philosophy popularised in Japan where it is known as Kaizen. It is a planned systematic approach to improvement on a continual basis. |
| Project Assurance | Ensuring that governance mechanisms are being applied. This should be performed by someone external to the project management team and who reports to the project sponsor. |
| Quality assurance | A process to validate the consistent use of procedures and standards, and ensures that staff have the correct knowledge, skills and attitudes to fulfil their project roles and responsibilities in a competent manner. |
| Quality assurance plan | A plan that guarantees a quality approach and conformance to all customer requirements for all activities in a project. |
| Quality audit | An official examination to determine whether practices conform to specified standards or a critical analysis of whether a deliverable meets quality criteria. |
| Quality control | The process of monitoring specific project putputs to determine if they comply with relevant standards and identifying ways to eliminate causes of unsatisfactory performance. |
| Quality management system | The complete set of quality standards, procedures and responsibilities for a site or organisation. |
Created by:
lworsley
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