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Management
ORG 203 Final Exam
| Term | Definition |
|---|---|
| Quality of Work Life | Relationship between employees and the total working enviroment |
| Job Description | A formal account of an employee's responsibilities |
| Leadership | Social influence process involving, inspiring, and guiding others in a common effort |
| Group | Two or more freely interacting individuals who share a common identity and purpose in a business |
| Servant Leadership | An individual interacts with others - either in a management or fellow employee capacity - with the aim of achieving authority rather than power |
| Noise | As a communication concept, refers to a barrier that prevents effective communitcation |
| Social Capital | Refers to the institutions, relationships, and norms that shape the quality and quantity of a society's social interactions |
| Re-freezing | Systematically following up a change program lasting results |
| Structured Interview | An assessment method designed to measure job-related competencies of candidates by systematically inquiring about their behavior in past experiences and/or their proposed behavior in hypothetical situtations |
| Reactive Change | The shifting/transitioning individuals, teams, and organizations from a current state to a desired future state in response to an event |
| Maslow's Hierarchy of Needs Theory | Is a Pyramid of the "Theory of Human Motivation" |
| Grapevine | Or "gossip mill," learning something informally and I officially by means of rumors or gossip |
| Expectancy Theory | Refers to employees' different expectations and levels of confidence about what they are capable of doing |
| Herzberg's Two-Factor Theory | There are certain factors in the work place that cause job satisfaction (Motivation Factors), while a separate set of factors cause dissatisfaction (Hygiene Factors) |
| 360-Degree Review | A performance evaluation system which shows how the employee realized the output. |
| Communication Process | The sharing of meaningful information between two or more with the goal of the receiver understanding the senders intended message |
| Empowerment | A management practice of sharing information, rewards, and power with employees so that they can take initiative and make decisions to solve problems and improper service and performance |
| Cross Functional Team | A group of people with different functional expertise working toward a common goal. |
| Media Richness | Describes communication by its ability to reproduce information that have been sent |
| Participative Manage | "Consultative Management" A strategy of management used to encourage all employees to contribute towards organizational-goals, problem solving and other decisions directly affecting them |
| Management by Objective (MBO) | A management system in which management and employees agree upon objectives of the organization to reach a common forward (future) goal. |
| Intrinsic Reward | An intangible reward of recognition |
| Group Think | Occurs within a group of a people that comes of with ideas |
Created by:
Heather221
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