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Management Test 2
Ch 8-10
Term | Definition |
---|---|
accountability | Describes expectation that managers must report and justify work results to the managers above them |
adaptive perspective | Perspective of organizational culture that assumes that the most effective cultures help organizations anticipate and adapt to environmental change. |
adhocracy culture | Type of organizational culture that has an external focus and values flexibility. |
authority | The right to perform or command; also, the rights inherent in a managerial position to make decisions, give orders, and utilize resources. |
birth stage | The nonbureaucratic stage, the stage in which the organization is created. |
boundaryless organization | A fluid, highly adaptive organization whose members, linked by information technology, come together to collaborate on common tasks; the collaborators may include competitors, suppliers, and customers. |
centralized authority | Organizational structure in which important decisions are made by upper managers—power is concentrated at the top. |
clan culture | Type of organizational culture that has an internal focus and values flexibility rather than stability and control. |
common purpose | A goal that unifies employees or members and gives everyone an understanding of the organization's reason for being. |
contingency design | The process of fitting the organization to its environment. |
coordinated effort | The coordination of individual efforts into a group or organization-wide effort. |
customer divisions | Divisional structures in which activities are grouped around common customers or clients. |
decentralized authority | Organizational structure in which important decisions are made by middle-level and supervisory-level managers—power is delegated throughout the organization. |
delegation | The process of assigning managerial authority and responsibility to managers and employees lower in the hierarchy. |
differentiation | The tendency of the parts of an organization to disperse and fragment. |
division of labor | Also known as work specialization; arrangement of having discrete parts of a task done by different people. The work is divided into particular tasks assigned to particular workers. |
divisional structure | The third type of organizational structure, whereby people with diverse occupational specialties are put together in formal groups according to products and/or services, customers and/ or clients, or geographic regions. |
enacted values | Values and norms actually exhibited in the organization. |
espoused values | Explicitly stated values and norms preferred by an organization. |
fit perspective | Perspective of organizational culture that assumes that an organization's culture must align, or fit, with its business or strategic context. |
functional structure | The second type of organizational structure, whereby people with similar occupational specialties are put together in formal groups. |
geographical divisions | Divisional structures in which activities are grouped around defined regional locations. |
hero | A person whose accomplishments embody the values of the organization. |
hierarchy culture | Type of organizational culture that has an internal focus and values stability and control over flexibility. |
hierarchy of authority | Also known as chain of command; a control mechanism for making sure the right people do the right things at the right time. |
hollow structure | Often called network structure, structure in which the organization has a central core of key functions and outsources other functions to vendors who can do them cheaper or faster. |
horizontal design | Arrangement in which teams or workgroups, either temporary or permanent, are used to improve collaboration and work on shared tasks by breaking down internal boundaries. |
integration | The tendency of the parts of an organization to draw together to achieve a common purpose. |
line managers | Managers who have the authority to make decisions and usually have people reporting to them. |
market culture | Type of organizational culture that has a strong external focus and values stability and control. |
matrix structure | Fourth type of organizational structure, which combines functional and divisional chains of command in a grid so that there are two command structures—vertical and horizontal. |
maturity stage | A stage when the organization becomes very bureaucratic, large, and mechanistic. Also the third stage in the product life cycle; period in which the product starts to fall out of favor, and sales and profits fall off. |
mechanistic organization | Organization in which authority is centralized, tasks and rules are clearly specified, and employees are closely supervised. |
midlife stage | A period of growth evolving into stability when the organization becomes bureaucratic. |
modular structure | Seventh type of organizational structure, in which a firm assembles product chunks, or modules, provided by outside contractors. |
network structure | Also called hollow structure. |
organic organization | Organization in which authority is decentralized, there are fewer rules and procedures, and networks of employees are encouraged to cooperate and respond quickly to unexpected tasks. |
organization | A group of people who work together to achieve some specific purpose. A system of consciously coordinated activities or forces of two or more people. |
organization chart | Box-and-lines illustration of the formal relationships of positions of authority and the organization's official positions or work specializations. |
organizational culture | Sometimes called corporate culture; system of shared beliefs and values that develops within an organization and guides the behavior of its members. |
organizational design | Creating the optimal structures of accountability and responsibility that an organization uses to execute its strategies. |
organizational life cycle | Four-stage cycle with a natural sequence of stages: birth, youth, midlife, and maturity. |
organizational structure | A formal system of task and reporting relationships that coordinate and motivates an organization's members so that they can work together to achieve the organization's goals. |
product divisions | Divisional structures in which activities are grouped around similar products or services. |
responsibility | The obligation one has to perform the assigned tasks. |
rites and rituals | The activities and ceremonies, planned and unplanned, that celebrate important occasions and accomplishments in an organization's life. |
simple structure | The first type of organizational structure, whereby an organization has authority centralized in a single person, as well as a flat hierarchy, few rules, and low work specialization. |
span of control (management) | The number of people reporting directly to a given manager. |
staff personnel | Staff with advisory functions; they provide advice, recommendations, and research to line managers. |
story | A narrative based on true events, which is repeated—and sometimes embellished upon—to emphasize a particular value. |
strength perspective | Perspective of organizational culture that assumes that the strength of a corporate culture is related to a firm's long-term financial performance. |
symbol | An object, act, quality, or event that conveys meaning to others. |
unity of command | Principle that stresses an employee should report to no more than one manager in order to avoid conflicting priorities and demands. |
virtual organizational | An organization whose members are geographically apart, usually working with e-mail, collaborative computing, and other computer connections. |
virtual structure | A company outside a company that is created specifically to respond to an exceptional market opportunity that is often temporary. |
youth stage | The stage in which the organization is in a pre-bureaucratic phase, one of growth and expansion. |
360 degree assessment | A performance appraisal in which employees are appraised not only by their managerial superiors but also by peers, subordinates, and sometimes clients. |
adverse impact | Effect an organization has when it uses an employment practice or procedure that results in unfavorable outcomes to a protected class (such as Hispanics) over another group of people (such as non-Hispanic whites). |
affirmative action | The focus on achieving equality of opportunity. |
arbitration | The process in which a neutral third party, an arbitrator, listens to both parties in a dispute and makes a decision that the parties have agreed will be binding on them. |
assessment center | Company department where management candidates participate in activities for a few days while being assessed by evaluators. |
base pay | Consists of the basic wage or salary paid employees in exchange for doing their jobs. |
behavioral-description interview | Type of structured interview in which the interviewer explores what applicants have done in the past. |
behaviorally anchored rating scale (BARS) | Employee gradations in performance rated according to scales of specific behaviors. |
benefits | Additional nonmonetary forms of compensation. |
collective bargaining | Negotiations between management and employees regarding disputes over compensation, benefits, working conditions, and job security. |
compensation | Payment comprising three parts: wages or salaries, incentives, and benefits. |
computer-assisted instruction (CAI) clause | Training in which computers are used to provide additional help or to reduce instructional time. |
cost of living adjustment (COLA) | Clause in a union contract that ties future wage increases to increases in the cost of living. |
development | The education of professionals and managers in the skills they will need to do their jobs in the future. |
disparate treatment | Results when employees from protected groups (such as disabled individuals) are intentionally treated differently. |
employment tests | Tests legally considered to consist of any procedure used in the employment selection process. |
equal employment opportunity commission (EEO) | U.S. panel whose job it is to enforce antidiscrimination and other employment related laws. |
external recruiting | Attracting job applicants from outside the organization. |
fair labor standards act | Legislation passed in 1938 that established minimum living standards for workers engaged in interstate commerce, including provision of a federal minimum wage. |
forced ranking performance review systems | Performance review systems whereby all employees within a business unit are ranked against one another, and grades are distributed along some sort of bell curve, like students being graded in a college course. |
formal appraisals | Appraisals conducted at specific times throughout the year and based on performance measures that have been established in advance. |
givebacks | Negotiation tactic in which the union agrees to give up previous wage or benefit gains in return for something else. |
grievance | Complaint by an employee that management has violated the terms of the labor-management agreement. |
human capital | Economic or productive potential of employee knowledge, experience, and actions. |
human resource inventory | A report listing an organization's employees by name, education, training, languages, and other important information. |
human resource management (HR) | The activities managers perform to plan for, attract, develop, and retain a workforce. |
informal appraisals | Appraisals conducted on an unscheduled basis and consisting of less rigorous indications of employee performance than those used in formal appraisals. |
internal recruiting | Hiring from the inside, or making people already employed by the organization aware of job openings. |
job analysis | The determination of the basic elements of a job. |
job description | A summary of what the holder of the job does and how and why he or she does it. |
job posting | Placing information about job vacancies and qualifications on bulletin boards, in newsletters, and on the organization's intranet. |
job specification | Description of the minimum qualifications a person must have to perform the job successfully. |
knowledge worker | Someone whose occupation is principally concerned with generating or interpreting information, as opposed to manual labor. |
labor unions | Organizations of employees formed to protect and advance their members' interests by bargaining with management over job-related issues. |
mediation | The process in which a neutral third party, a mediator, listens to both sides in a dispute, makes suggestions, and encourages them to agree on a solution. |
national labor relations board (NLRB) | Legislated in 1935, U.S. commission that enforces procedures whereby employees may vote to have a union and for collective bargaining. |
objective appraisals | Also called results appraisals; performance evaluations that are based on facts and that are often numerical. |
orientation | Process of helping a newcomer fit smoothly into the job and the organization. |
performance appraisals | Assessment of an employee's performance and the provision of feedback. |
performance management | The continuous cycle of improving job performance through goal setting, feedback and coaching, and rewards and positive reinforcement. |
realistic job preview | A picture of both positive and negative features of the job and organization given to a job candidate before he or she is hired. |
recruiting | The process of locating and attracting qualified applicants for jobs open in the organization. |
reliability | Degree to which a test measures the same thing consistently, so that an individual's score remains about the same over time, assuming the characteristics being measured also remain the same. |
right to work laws | Statutes that prohibit employees from being required to join a union as a condition of employment. |
selection process | The screening of job applicants to hire the best candidate. |
sexual harassment | Unwanted sexual attention that creates an adverse work environment. |
situational interview | A structured interview in which the interviewer focuses on hypothetical situations. |
social capital | Economic or productive potential of strong, trusting, and cooperative relationships. |
strategic human resource planning | The development of a systematic, comprehensive strategy for (1) understanding current employee needs and (2) predicting future employee needs. |
structured interview | Interview in which the interviewer asks each applicant the same questions and then compares the responses to a standardized set of answers. |
subjective appraisals | Performance evaluations based on a manager's perceptions of an employee's traits or behaviors. |
training | Educating technical and operational employees in how to better do their current jobs. |
two tier wage contracts | Contracts in which new employees are paid less or receive lesser benefits than veteran employees have. |
union security clause | Part of a labor-management agreement that states that employees who receive union benefits must join the union, or at least pay dues to it. |
unstructured interview | Interview in which the interviewer asks probing questions to find out what the applicant is like. |
validity | Extent to which a test measures what it purports to measure and extent to which it is free of bias. |
workplace discrimination | Type of discrimination that occurs when people are hired or promoted—or denied hiring or promotion—for reasons not relevant to the job. |
adaptive change | Reintroduction of a familiar practice, the kind of change that has already been experienced within the same organization. |
benchmarking | A process by which a company compares its performance with that of high-performing organizations. |
change agent | A person inside or outside the organization who can be a catalyst in helping deal with old problems in new ways. |
creativity | The process of developing something new or unique. |
incremental innovations | The creation of products, services, or technologies that modify existing ones. |
innovative change | The introduction of a practice that is new to the organization. |
intervention | Interference in an attempt to correct a problem. |
organizational development (OD) | Set of techniques for implementing planned change to make people and organizations more effective. |
proactive change | Planned change; making carefully thought-out changes in anticipation of possible or expected problems or opportunities; opposite of reactive change. |
process innovation | A change in the way a product or service is conceived, manufactured, or disseminated. |
product innovation | A change in the appearance or the performance of a product or a service or the creation of a new one. |
radical innovations | New products, services, or technologies that replace existing ones. |
radically innovative change | Change involving a practice that is new to the industry. |
reactive change | Change made in response to problems or opportunities as they arise; compare Proactive change. |
resistance to change | An emotional/behavioral response to real or imagined threats to an established work routine. |
seeds of innovation | The starting point for organizational innovation |
technology | All tools & ideas for transforming material data or labor(inputs) to goods or services(outputs). Applies not just to computers, any machine process that enables an organization to gain competitive advantage n changing materials used to make fin product |