click below
click below
Normal Size Small Size show me how
ORG 203
ORG 203 Midterm Study Guide
Question | Answer |
---|---|
What is Management? | Getting work done through others. |
What is Efficiency? | Getting work done with a minimum of effort, waste or expense. |
What is Effectiveness? | Accomplishing tasks that help fulfill organizational objectives. |
POLC stands for what? | Planning, Organizing, Leading, and Controlling. |
The four functions of Management are? | Planning, Organizing, Leading, and Controlling. |
Planning is? | Determining organizational goals and a means for achieving. |
Organizing is? | Deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom in the company. |
Leading is? | Inspiring and motivating workers to work hard and achieve organizational goals. |
Controlling is? | Monitoring progress toward goal and achievement and taking corrective action when progress isn't being made. |
Who are the Top Managers of a company? | CEO, COO, CFO, CIO |
Who are the Middle Managers? | Plant Manager, Regional Manager, Division Manager |
Who are the First-Line Managers? | Office Manager, Shift Manager, Department Manager |
What are some skills a Company might look for? | Technical, Human, Conceptual, and Motivational. |
What are the three types of Uncertainty? | State, Effect, and Response. |
What are some Responses to Uncertainty? | Defenders, Prospectors, Analyzers, and Reactors. |
What is a Mission Statement? | A clear, formally written, and publicized statement that guides the organization. |
What are the three types of Planning? | Strategic, Intermediate, and Operational. |
What is an Organization? | A cooperative and coordinated system of two or more people with a common purpose. |
What is Departmentalization? | The group of related jobs or processes into major organizational units. |
What is the Span of Control? | The number of people who report to a manager. |
What is Centralization? | Decisions are made by Hierarchy. |
What is Delegation? | Assigning various degrees of decision making authority to lower-level employees. |
What is Quality? | Meeting or exceeding customer expectations. |
What are the Principles of Total Quality? | Customer/Stake Holder Focus, Participation/Team, Improvement/Learning |
What are the four steps of the learning cycle? | 1.Plan (Plan) 2.Execute Plans (Do) 3.Assess Progress (Check) 4.Revision Planes Based On Learning (Act) |