Save
Busy. Please wait.
or

show password
Forgot Password?

Don't have an account?  Sign up 
or

Username is available taken
show password

why


Make sure to remember your password. If you forget it there is no way for StudyStack to send you a reset link. You would need to create a new account.
We do not share your email address with others. It is only used to allow you to reset your password. For details read our Privacy Policy and Terms of Service.


Already a StudyStack user? Log In

Reset Password
Enter the associated with your account, and we'll email you a link to reset your password.
focusNode
Didn't know it?
click below
 
Knew it?
click below
Don't know (0)
Remaining cards (0)
Know (0)
0:00
share
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.

  Normal Size     Small Size show me how

Ops Management

Prof Fandal; Chapter 4: Operations Strategy

QuestionAnswer
a firms ability to achieve market and financial superiority over its competitiors Competitive Advantage
basic customer expectations, generally considered the minimum performance level required to stay in business Order Qualifiers
goods and service features and performance characteristics that differentiate one customer benefit package from another and win the customer's business Order Winners
those that a customer can determine prior to purchasing the goods and/or services (color, price, freshness, style, fit, feel, hardness, and smell) Search Attributes
those that can be discerned only after purchase or during consumption or use (friendliness, taste, wearability, safety, fun, & customer satisfaction Experience attributes
any aspects of a good or service that the customer must believe in, but cannot personally evaluate even after purchase and consumption (knowledge of a tax advisor) Credence attributes
represent the strategic emphasis that a firm places on certain performance measures and operational capabilities within a value chain Competitive Priorities
Cost, Quality, Time, Flexibility, Innovation Key Competitive Priorities
Being able to make whatever goods and services the customer wants, at any volume, at any time for anybody, and for a global organization, form any place in the world. Mass Customization
a pattern or plan that integrates an organizations major goals, policies, and action sequences into a cohesive whole. Strategy
the strengths unique to that organization Core Competencies
how an organization will execute its chosen business strategies Operations Strategy
translating competitive priorities into operational capabilities by making a variety of choices and trade-offs for design and operating decisions. Developing an operations strategy
Represents the strategic emphasis that a firm places on certain performance measures and operational capabilities within a value chain. Competitive Priorities
The decisions management must make as to what type of process structure is best suited to produce goods or create services. Operations Design Choices
Focuses on the non-process features and capabilities of the org. and includes the workforce, operating plans and control systems, quality control, organizational structure, compensation systems, learning and innovation systems, and support services Infrastructure
Creating Competitive Advantage requires: 1) Understanding customer needs and expectations and how value chain can best meet these through designing and delivering Customer Benefit Packages. 2) Building and leveraging operational capabilities to support desired competitive priorities.
T/F: Developing an operations strategy involves translating competitive priorities into operational capabilities by making a variety of choices and trade-offs for design and operation decisions. TRUE.
Created by: KAzetapi
 

 



Voices

Use these flashcards to help memorize information. Look at the large card and try to recall what is on the other side. Then click the card to flip it. If you knew the answer, click the green Know box. Otherwise, click the red Don't know box.

When you've placed seven or more cards in the Don't know box, click "retry" to try those cards again.

If you've accidentally put the card in the wrong box, just click on the card to take it out of the box.

You can also use your keyboard to move the cards as follows:

If you are logged in to your account, this website will remember which cards you know and don't know so that they are in the same box the next time you log in.

When you need a break, try one of the other activities listed below the flashcards like Matching, Snowman, or Hungry Bug. Although it may feel like you're playing a game, your brain is still making more connections with the information to help you out.

To see how well you know the information, try the Quiz or Test activity.

Pass complete!

"Know" box contains:
Time elapsed:
Retries:
restart all cards