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chapter 1

To be successful a company must be both: efficient by making the best possible use of people and effective by meeting goals to sustain a company's competitive advantage.
The 21st century world of business is strongly influenced by 3 issues: management of change ( leaders must cope and adapt to rapid change on a daily basis. Customer service ( company must satisfy needs of customer in ways that contribute to long term loyalty). Need for higher business ( the standards and values which are con
3 levels of management : strategic managers ( the senior executives with overall responsibility for the firm) tactical managers ( responsible for implementing the directives of strategic managers) and operational managers ( responsible for day to day operations).
4 functions of management: planning, organizing, leading and controlling.
Mintzberg's 3 managerial roles: interpersonal roles, information roles, and decision roles.
Adam Smith: recognized the principle of the Division of Labor, claimed that a production process in which each worker repeated one step over and over achieved greater time and knowledge efficiencies. Smiths ideas laid the groundwork for scientific management.
operational perspective has 3 approaches: scientific management, quantitative management, quality management
3 key elements of total quality management: focus on the customer, employee involvement, and continuous improvement.
5 key characteristics of Webber's ideal bureaucracy: specialization of labor, formal rules and procedures, impersonality, well defined hierarchy, and career advancement based on merit.
Administrative management: Henri Fayol's approach that explores an organization from the perspectives of the managers and executives responsible for coordinating the activities of diverse groups and units across entire organization.
Fayol identified 5 functions planning that are generic to all management activities: planning, organizing, commanding, coordinating, and controlling.
Behavioral perspective approach: knowledge of the psychological and social process of human behavior can result improvements in productivity and satisfaction. argues that human behavior can affect workplace.
the hawthorn effect: the finding that paying special attention to employees motivates them to put greater effort into there jobs. employees attitude reflects performance.
human relation approach: view the relationship between the employees and the supervisors as the most salient aspect of management. build a relationship between each other.
2 key aspects of the human relations approach: employee motivation, and leadership style.
Created by: charchar
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