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Company Officer
Fire Officer Principles and Practices 2nd edition
| Question | Answer |
|---|---|
| A promotional question that provides an opportunity for the candidate to demonstrate depth of knowledge in a particular subject. | Data Dump |
| When promotional candidates are grouped into categories of "Highly Qualified". "Qualified", and "Not Qualified", the department utilizes a/n | banded list |
| Promotional candidates have to react to unfolding situations in: | Emergency incidents simulations |
| An interpersonal interaction exercise is designed to test a candidate's ability to: | perform effectively as a supervisor |
| Formal statements that provide guidelines for present and future actions. | Policies |
| The process of identifying problems and opportunities and resolving them is: | Decision Making |
| A process used to accomplish an objective. | Planning |
| Developed by government-authorized organizations to implement a law that has been passed by a government body | Rules and Regulations |
| Professional qualifications standards for fire officers are documented in NFPA: | 1021 |
| For fire officers to effectively coordinate firefighting efforts, it is vital that they have good: | Communications |
| Written organizational directives that establish operational methods to be followed routinely for the performance of designated operations are: | Standard operating procedures |
| Ethical choices are based on a(n) ________ system | Value |
| A fire workforce that reflects the community it serves | Diversity |
| Unwanted, uninvited, and unwelcome attention and intimacy in a nonreciprocal relationship is: | Sexual Harassment |
| A complex system of inherent attributes that determine a person's moral and ethical actions. | Integrity |
| Behaviors that are consistent and reflect the department's core values, mission, and value system. | Ethical Behavior |
| Supporting the idea that people like to work and that they need to be encouraged, not controlled. | Theory Y |
| Resulting from managers that believe that people do not like to work | Theory X |
| Who founded the principles for Theory X and Theory Y? | McGregor |
| Optimizing the way that tasks are performed so workers could be trained to perform a specialized function describes | Scientific Mangement |
| Blake and Mouton identify the preferred model for a candidate to become a successful officer as the: | sound behavioral model |
| Human resources management focuses on? | The task of managing people |
| The principles of scientific management were created by whom? | Fredrick Winslow Taylor |
| The science of using available resources to achieve desired results is known as: | Management |
| A formal document that outlines the basic reason for the organization and how it sees itself: | Mission statement |
| What is one of the best tools for improving efficiency because it allows subordinates to complete tasks they are capable of performing? | Delegating |
| Worker's with greater _______ are more likely to be motivated in their jobs. | autonomy |
| A deadlock in negotiations | impasse |
| Worker's were provided the right to refrain from joining a union in the: | Taft-Hartley Labor Act of 1947 |
| The first documented paid fire department in the United States was the? | Cincinnati Fire Department |
| Any condition that would pose and immediate or delayed threat to life. | IDLH |
| The organizational structure used to manage assigned resources in order to accomplish the incident objectives is known as: | Incident Command System |
| What has been the leading cause of firefighter fatalities since 1993? | Heart Attacks |
| Most of the traumatic injuries leading to firefighter fatalities are caused by: | Vehicle accidents |
| The standard on Health Related Fitness Programs for Fire department Members is NFPA | 1583 |
| The Tactical level management unit that provides for medical evaluation, treatment, nourishment, replenishment, and mental rest is the: | incident scene rehabilitation |
| A method of directing, instructing, and training a person or group of people with the aim to achieve some goal or develop specific skills. | Coaching |
| The process of imparting knowledge or skill through systematic instruction | Education |
| The process of achieving proficiency through instruction and hands-on practice in the operation of equipment and systems. | Training |
| The four step method for training follows: | Prepare, present, apply, and evaluate |
| An evaluation error that occurs when a firefighter is rated in the middle range for all dimensions of work performance. | Central tendency |
| An evaluation error that occurs when and evaluator allows his or her personal feelings to affect a firefighter's evaluation | Personal Bias |
| Demonstrate a personal commitment to the department's goals, objectives, programs, and rules and regulations by participating in all of the activities that are expected of the firefighters. | "walk the talk" |
| An evaluation error in which the firefighter is evaluated on the basis of the fire officer's personal standards instead of the classified job description standards | Frame of reference |
| An evaluation error in which a firefighter is rated on the basis of the performance of another firefighter and not the classified job standards | Contrast effect |
| A moral, mental, and physical state in which all ranks respond to the will of the leader. | Discipline |
| An evaluation error in which the fire officer takes one aspect of a fire fighter's job task and applies it to all aspects of work performance. | Halo and horn effect |
| When people act in a manner that they believe will lead to an outcome they value | Expectancy theory |
| When a person directs and organization in a way that makes it more cohesive and coherent | Leadership |
| Inspiring others to achieve their maximum potential | Motivation |
| One person's ability to influence another | Power |
| The theory that suggests that behavior is a function of its consequences is: | Reinforcement Theory |
| When employees evaluate the outcomes that they receive for their inputs and compare them with the outcomes others receive for their inputs is described by: | Equity Theory |
| According to the reinforcement theory, the reinforcer that is often underutilized is: | Negative reinforcement |
| The leadership style that utilizes the resourcefulness and strength of the group is the: | Democratic Style |
| The leadership style where the fire officer depends on the fire fighter's good judgement and sense of responsibility to get things done within basic guidelines is known as? | Laissez-Faire |
| When immediate action is required the fire officer should utilize the _______ leadership style. | Autocratic |
| The two most important values to every fire fighter needs to respect are responding to emergencies and: | preserving the public trust. |
| Historically, in both emergency and non-emergency duties, fire officers used a(n): | autocratic leadership style |
| The core responsibility of the fire officer is to | handle emergencies effectivly |
| The federal government undertakes a nationwide census once every _____ years. | 10 years |
| From 1996 to 2003, the working age population grew _____ due to recent immigration. | 50% |
| The primary goal of most fire departments is to: | save lives and property |
| The history of fire prevention week has its roots in: | the Great Chicago Fire |
| A process used to fix problems and provide information to the public | Customer service |
| The conscious process of securing all kinds of information through a combination of listening and observing. | Active listening |
| Situations or decisions occurring at the work location that are within the direct scope of supervisory responsibilities are said to be: | in-house issue |
| As the fire officer moves up through the ranks, the number of decision making situations ________ ________. | increases exponentially |
| The first step to solving a problem would be to: | define the problem |
| The best people to solve a problem are typically those who: | are directly involved with the problem |
| The fire officer becomes officially involved in a problem when the officer: | becomes aware the problem exists |
| When dealing with a highly emotional situation the first step is often to: | listen actively |
| Customer satisfaction focuses on: | meeting customer expectations. |
| Building inspections start from____ to ___, and _____ to _______: | outside to in, and bottom to top. |
| A document developed by gathering data used by responding personal to determine the resources and actions necessary to mitigate anticipated emergencies at a specific facility is a(n) | pre-incident plan |
| The six-step method for developing a pre-incident plan is provided in NFPA: | 1620 |
| When a fire involves other objects and flashes over, it is in the: | Fully developed phase |
| The type of building construction that has structural elements made from either noncombustible or limited combustible materials is a: | Type II Noncombustible |
| The type of building construction that has noncombustible exterior walls and interior structural elements that are unprotected wood beams and columns with large cross-sectional dimensions is a: | Type IV Heavy Timber |
| Similar to surveyor and architect drawings, the ___ plan shows the property from above, whereas the ____ plan shows the interior of the structure. | plot, floor |
| When a fire has consumed all the oxygen but has retained the heat and has fuel, it has entered the _____ phase. | decay |
| Short term documents signed by the fire chief and lasting for a period of days to 1 year. | General orders |
| The person in the communications cycle that is responsible for ensuring the message is formulated properly is the: | Sender |
| Specified combinations of the same kind and type of resources, with common communications and a leader | Strike team |
| Any combination of single resources assembled for a particular tactical need, with common communications and a leader | Task force |
| The organization developed to create a more effective system to deal with major incidents, through the major fire agencies in southern California, is the: | FIRESCOPE |
| The standard on an Emergency Services Incident Management System is NFPA: | 1561 |
| For emergency operations, a recommended span of control is ____ to ____ individuals reporting to one supervisor | 3, 5 |
| The preferred style of leadership during emergency scene activities is: | authoritarian |
| The NFA fire flow formula is based off of: | square footage |
| The largest fire cause category is: | cooking |
| Conduction, convection, and radiation are three methods of: | heat transfer |
| As a fire grows and develops, it follows the same pattern as the: | smoke and heat |
Created by:
Mhaslem
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