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Chapter1

Management

QuestionAnswer
Organization A DELIBERATE ARRANGEMENT of people to ACCOMPLISH some SPECIFIC PURPOSE
Effective do the right thing
Efficient do the thing right
Management Function Planning, organizing , motivating, leading and control.
Management Roles by HENRY MINTZBERG There are 10 roles but all into 3 groups : Interpersonal roles, Informational roles, and Decisional Roles.
Interpersonal roles -perform duties that involve people(internal or external) -perform duties that are ceremonial and symbolic in nature. THE GROUPING FIGUREHEAD - when let ppl visit ur plant LEADER - include the hiring, training, motivating employees. LIAISON- contacti
Informational roles -manager perform duties that are involve receiving, collecting and disseminating information. GROUP MONITOR - as getting information from outside organization disseminator- manager acts as conduits of information to organization members SPOKESPERSON-
Decisional Roles GROUP ENTREPRENEURS- initiate and oversee new projects that will improve their organization's performance. DISTURBANCE HANDLERS-take corrective action in response to unforeseen problem RESOURCES ALLOCATOR- responsible for allocating human, physical and
Management Skill by ROBERT L. KATZ -Technical Skill, Conceptual Skill, Human Skill
Technical Skill knowledge and proficiency in a certain specified field. Become less important as a manager move higher level.
Human Skill ability to work well and understand others, built cooperative effort within a team, to motivate and to manage conflict.
Conceptual Skill ability to conceptualize and to think about the abstract situation. able to see the organization as a whole and understand the relationship between subunits and to visualize how the organization fits into its broader environment.
How the manager's job are changing? becoming more complex and dynamic activity. Manager Job has increase its importance of customers and innovation.
Importance of Customer manager understand that delivery consistent high quality service is essential for success and survival in today's competitive environment, manager are prompt in responding to customer needs.
Importance of Innovation doing things differently,exploring new territory and taking risks. constantly searching for new idea.
Created by: Strango
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