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Bus 384: Chapter 13
| Question | Answer |
|---|---|
| teleconferencing | the sue of audio and video equipment to allow people to participate in meetings even when they are great distances away from the conference location |
| memo | useful in conveying changes in policy |
| downward communication | communication that allows managers to implement their decisions and to influence EE lower in the organizational hierarchy |
| upward communication | communication that allows EE at lower levels to communicate their ideas and feelings to higher-level decision makers |
| two-way communication | comm that allow for feedback (sender and receiver interact with each other) No feedback=one way |
| a form of electronic communication that allows EE to communicate with each other via electronic messages sent through PCs linked by networks | |
| voice mail | a form of electronic comm that allows the sender to leave a detailed voice message for a receiver |
| social networking | interacting over the internet and sharing text messages, photos, and video clips |
| multimedia | a form of electronic comm that integrates voice, video, and all, all of which can be encoded digitally and transported on fiber optic networks |
| meetings | formal meetings facilitate dialogue, promote/nurture personal relationships, are guided by specific agendas, and are particularly useful in team settings |
| retreats | extended meeting in which the company takes EE to relaxing locations such as mountain lodges or seaside resorts where they can mix business with recreational activities |
| electronic bulletin boards | on the company website that contains announcements of interest to employees that can be posted quickly and can be viewed by all EE regardless of their locations |
| management by walking around | a technique in which managers walk around and talk to EE informally to monitor informal comm listen to EE grievances and suggestions and build rapport and morale |
| employee attitude survey | a formal anonymous survey designed to measure EE likes and dislikes of various aspects of their jobs |
| hotlines | enable EE to report complaints anonymously and confidentially through a neutral third party |
Created by:
mbarnum3
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