Save
Busy. Please wait.
Log in with Clever
or
show password
Forgot Password?
Don't have an account?  Sign up 
Sign up using Clever
or
Username is available taken
show password


Make sure to remember your password. If you forget it there is no way for StudyStack to send you a reset link. You would need to create a new account. Your email address is only used to allow you to reset your password. See our Privacy Policy and Terms of Service.

Already a StudyStack user? Log In

Reset Password
Enter the associated with your account, and we'll email you a link to reset your password.
focusNode
Didn't know it?
click below
 
Knew it?
click below
Don't Know
Remaining cards (0)
Know
0:00
edit
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.

  Normal Size     Small Size show me how

Chapter 12

Managing Conflict

TermDefinition
INTERPERSONAL CONFLICT disagreement between two interdependent people who perceive that they have incompatible goals
PSEUDOCONFLICT conflict that is caused by a perceptual difference between partners and is easily resolved
BADGERING light teasing, taunting, and mocking behavior
FACE CONFLICT conflict that is caused by a dispute over the truth or accuracy of a piece of information
VALUE CONFLICT conflict that is caused by disagreements about deep seated moral beliefs
POLICY CONFLICT conflict that is caused by a disagreement over a plan or course of action
EGO CONFLICT conflict that results when both parties in a disagreement insist on being the "winner" of the argument
METACONFLICT conflict that is caused by disagreements about the process of communication itself during an argument
WITHDRAWING resolving a conflict by physically or psychologically removing oneself from the conflict
ACCOMMODATING resolving a conflict by satisfying the other person's needs or accepting the other person's ideas while neglecting one's own needs or ideas
FORCING resolving a conflict by satisfying one's own needs or advancing one's own ideas with no concern for the needs or ideas of the other person or for the relationship
COMPROMISING resolving a conflict by mutually agreeing with one's partner to partially satisfy each other's needs or interests
COLLABORATING resolving a conflict by using problem solving to arrive at a solution that meets the needs and interests of both parties in the conflict
ASCRIBING MOTIVES behavior in which on assumes that one knows what another person is thinking or why that person is behaving a certain way
COUNTERBLAMING behavior in which one moves the focus of an argument away from oneself by blaming the other person
DEMAND WITHDRAWAL pattern of behavior in which on partner consistently demands while the other consistently withdraws
SPIRALING NEGATIVITY pattern of behavior in which both partners in an argument trade increasingly negative and/or hostile remarks
STUBBORNNESS behavior that is characterized by unyieldingness and inflexibility
MEDIATOR a neutral and impartial guide, structuring an interaction that enables the conflicting parties to find a mutually acceptable solution to their problems
Created by: jaymoni
Popular Academic Vocabulary sets

 

 



Voices

Use these flashcards to help memorize information. Look at the large card and try to recall what is on the other side. Then click the card to flip it. If you knew the answer, click the green Know box. Otherwise, click the red Don't know box.

When you've placed seven or more cards in the Don't know box, click "retry" to try those cards again.

If you've accidentally put the card in the wrong box, just click on the card to take it out of the box.

You can also use your keyboard to move the cards as follows:

If you are logged in to your account, this website will remember which cards you know and don't know so that they are in the same box the next time you log in.

When you need a break, try one of the other activities listed below the flashcards like Matching, Snowman, or Hungry Bug. Although it may feel like you're playing a game, your brain is still making more connections with the information to help you out.

To see how well you know the information, try the Quiz or Test activity.

Pass complete!
"Know" box contains:
Time elapsed:
Retries:
restart all cards