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Ch 16 Vocab
| Term | Definition |
|---|---|
| Verbal Communication | The encoding of messages into words, either written or spoken |
| Nonverbal Communication | The encoding of messages by facial expressions, body language, and styles of dress |
| Information Richness | The amount of information that a communication medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding |
| Management By Wandering Around | A face-to-face communication technique in which a manager walks around a work area and talks informally with employees about issues and concerns |
| Information Overload | The potential for important information to be ignored or overlooked while tangential information receives attention |
| Blog | A website on which a person, group, or organization posts info, commentary, and opinions and to which readers can often respond with their own commentary and opinions |
| Social Networking Site | A website that enables people to communicate with others with whom they have some common interest or connection |
| Communication Networks | The pathways along which information flows in groups and teams and throughout the organization |
| Grapevine | An informal communication network along which unofficial information flows |
| Internet vs. Intranet | Internet is a global system of computer networks while an Intranet is a companywide system of computer networks |
| Groupware | Computer software that enables members of groups and teams to share information with one another |
| Collaboration Software | Groupware that promotes and facilitates collaborative, highly interdependent interactions and provides an electronic meeting site for communication amount team members |
| Jargon | Specialized language that members of an occupation, group, or organization develop to facilitate communication amoung themselves |
| Filter | Withholding part of a message because of the mistaken belief that the receiver does not need or will not want the information |
| Information Distortion | Changes in the meaning of a message as the message passes through a series of senders and receivers |
| Rumors | Unofficial pieces of information of interest to organizational members but with no identifiable source |
| Linguistic Style | A person's characteristic way of speaking |
Created by:
acglidden
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