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STMG191 Ch. 1

STMG191 Exam 2013 - The Contemporary Workplace

Intellectual capital is... the collective brainpower or shared knowledge of a workforce
A Knowledge w=Worker is... someone whose knowledge is an important asset to employees
Globalisation is? the worldwide interdependence of resource flows, product markets, and business competition
Workforce Diversity describes what? differences among workers in gender, race, age, ethnic culture, able-bodiedness, religious affiliation, and sexual orientation
Prejudice is? the display of negative, irrational attitudes towards members of diverse populations
Discrimination occurs when? someone is denied a job or a job assignment for reasons not job-relevant
The 'Glass Ceiling Effect is... the invisible barrier limiting the advancement of women and minority groups
An Organisation is... a collection of people working together with a division of labour to achieve a common purpose
Organizations as Systems can be seen as? subsystems, composed of interrelated parts that function together to achieve a common purpose.
Organizations as Open Systems do what? transform resource inputs from the environment into product or service outputs
Resource Inputs require what? People, money, materials, technology, information
Transformation Process is when? The organization creates workflows which turn resources into outputs
Product Output occurs when? The environment consumes finished goods and/or services
Productivity means... the quantity of quality of work performance, with resource use considered
Performance efficiency is... a measure of resource cost associated with goal accomplishment
High Goal Attainment and poor Resource Use = Effective but not Efficient organizational performance
Low Goal Attainment and Poor Resource Use = Neither Effective nor Efficient organizational performance
Low Goal Attainment and Good Resource Use = Efficient but not Effective organizational performance
High Goal Attainment and Good Resource Use = Effective and Efficient organizational performance
Total Quality Management (TQM) is... Managing with commitment to continuous improvement, product quality and customer satisfaction
Who are responsible for and support the work of others? Managers
Top managers... guide the performance of the organization as a whole, or one of it's major parts
Who oversees the work of large departments or divisions? Middle Managers
Who coordinates complex projects with task deadlines and people with many areas of expertise? Project Managers
Team Leaders and supervisors report to who? Middle Managers
Supervisors and Team Leaders directly supervise who? Non managerial workers
What manager directly contributes to the production of the organization's basic goods or services? Line Managers
What type of manager uses special technical experts to advise and support Line Workers? Staff Managers
Functional Managers are: Responsible for one area of activity, such as finance, marketing, production, HR, accounting, or sales
General Managers... Are responsible for complex organizational units that include many areas of functional activity
Administrators are... Managers who work in public or not-for-profit organizations
Accountability is the requirement to... Show performance results to a supervisor
Quality of Work Life (QWL) is? the overall quality of human experiences in the workplace
QWL stands for? Quality of Work Life
The 'upside-down pyramid' places who at the top? Customers and Clients
In the 'upside-down pyramid', who ultimately benefits from the organization's efforts? Customers and Clients
In the 'upside-down pyramid', who SERVES the Customers and Clients? Operating Workers
In the 'upside-down pyramid', whose work directly affects customer/client satisfaction? Operating Workers
In the 'upside-down pyramid', where are Top Managers positioned? At the bottom of the pyramid
In the 'upside-down pyramid', who do Top Managers SUPPORT? Team Leaders and Managers
In the 'upside-down pyramid', what is the Top Manager's role? To keep organization's mission and strategies clear and support Team Leaders and Team Managers
In the 'upside-down pyramid', what is the role of Team Leaders and Team Managers? To help the Operating Workers do their jobs and solve problems
What is Management? the process of planning, organizing, leading, and controlling the use of resources to accomplish performance goals
What is Planning? The process of setting objectives and determining how to accomplish them
What is Controlling? The process of measuring performance and taking action to ensure desired outcomes
What is Organizing? The process of assigning tasks, allocating resources and arranging activities to implement plans
What is Leading? The process of arousing enthusiasm and directing effort towards organizational goals
Who wrote 'The Nature of Managerial Work'? Henry Mintzberg
Mintzberg's Ten Managerial Roles are categorized into which three categories? Interpersonal, Informational, and Decisional Roles
Interpersonal Roles are... How a manager interacts with other people
Informational Roles are... How a manager exchanges and processes information
Decisional Roles are... How a manager uses information in decision-making
Networking is... The process of building and maintaining positive relationships with people whose help may be needed to implement your work agendas
Continuous learning from daily experiences and opportunities is called? Lifelong learning
The ability to translate knowledge into action that results in desired performance is called? A skill
The ability to use a special proficiency or expertise in your work is a _________ skill? Technical
The ability to work well in cooperation with other people is called a ______ skill? Human
Emotional Intellgence is...? The ability to manage ourselves and our relationships effectively
The ability to think analytically and solve complex problems is called a ________ skill? Conceptual
Managerial Competency is a...? Skill-based capability for high performance in a management job
As 'open systems', organizations interact with their _____________ in the process of transforming work inputs into product outputs. environment
As 'open systems', organizations interact with their environment in the process of transforming _____ _______ into _________ _________. work inputs / product outputs
Created by: ginamaye
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