click below
click below
Normal Size Small Size show me how
STMG191 Ch. 1
STMG191 Exam 2013 - The Contemporary Workplace
Question | Answer |
---|---|
Intellectual capital is... | the collective brainpower or shared knowledge of a workforce |
A Knowledge w=Worker is... | someone whose knowledge is an important asset to employees |
Globalisation is? | the worldwide interdependence of resource flows, product markets, and business competition |
Workforce Diversity describes what? | differences among workers in gender, race, age, ethnic culture, able-bodiedness, religious affiliation, and sexual orientation |
Prejudice is? | the display of negative, irrational attitudes towards members of diverse populations |
Discrimination occurs when? | someone is denied a job or a job assignment for reasons not job-relevant |
The 'Glass Ceiling Effect is... | the invisible barrier limiting the advancement of women and minority groups |
An Organisation is... | a collection of people working together with a division of labour to achieve a common purpose |
Organizations as Systems can be seen as? | subsystems, composed of interrelated parts that function together to achieve a common purpose. |
Organizations as Open Systems do what? | transform resource inputs from the environment into product or service outputs |
Resource Inputs require what? | People, money, materials, technology, information |
Transformation Process is when? | The organization creates workflows which turn resources into outputs |
Product Output occurs when? | The environment consumes finished goods and/or services |
Productivity means... | the quantity of quality of work performance, with resource use considered |
Performance efficiency is... | a measure of resource cost associated with goal accomplishment |
High Goal Attainment and poor Resource Use = | Effective but not Efficient organizational performance |
Low Goal Attainment and Poor Resource Use = | Neither Effective nor Efficient organizational performance |
Low Goal Attainment and Good Resource Use = | Efficient but not Effective organizational performance |
High Goal Attainment and Good Resource Use = | Effective and Efficient organizational performance |
Total Quality Management (TQM) is... | Managing with commitment to continuous improvement, product quality and customer satisfaction |
Who are responsible for and support the work of others? | Managers |
Top managers... | guide the performance of the organization as a whole, or one of it's major parts |
Who oversees the work of large departments or divisions? | Middle Managers |
Who coordinates complex projects with task deadlines and people with many areas of expertise? | Project Managers |
Team Leaders and supervisors report to who? | Middle Managers |
Supervisors and Team Leaders directly supervise who? | Non managerial workers |
What manager directly contributes to the production of the organization's basic goods or services? | Line Managers |
What type of manager uses special technical experts to advise and support Line Workers? | Staff Managers |
Functional Managers are: | Responsible for one area of activity, such as finance, marketing, production, HR, accounting, or sales |
General Managers... | Are responsible for complex organizational units that include many areas of functional activity |
Administrators are... | Managers who work in public or not-for-profit organizations |
Accountability is the requirement to... | Show performance results to a supervisor |
Quality of Work Life (QWL) is? | the overall quality of human experiences in the workplace |
QWL stands for? | Quality of Work Life |
The 'upside-down pyramid' places who at the top? | Customers and Clients |
In the 'upside-down pyramid', who ultimately benefits from the organization's efforts? | Customers and Clients |
In the 'upside-down pyramid', who SERVES the Customers and Clients? | Operating Workers |
In the 'upside-down pyramid', whose work directly affects customer/client satisfaction? | Operating Workers |
In the 'upside-down pyramid', where are Top Managers positioned? | At the bottom of the pyramid |
In the 'upside-down pyramid', who do Top Managers SUPPORT? | Team Leaders and Managers |
In the 'upside-down pyramid', what is the Top Manager's role? | To keep organization's mission and strategies clear and support Team Leaders and Team Managers |
In the 'upside-down pyramid', what is the role of Team Leaders and Team Managers? | To help the Operating Workers do their jobs and solve problems |
What is Management? | the process of planning, organizing, leading, and controlling the use of resources to accomplish performance goals |
What is Planning? | The process of setting objectives and determining how to accomplish them |
What is Controlling? | The process of measuring performance and taking action to ensure desired outcomes |
What is Organizing? | The process of assigning tasks, allocating resources and arranging activities to implement plans |
What is Leading? | The process of arousing enthusiasm and directing effort towards organizational goals |
Who wrote 'The Nature of Managerial Work'? | Henry Mintzberg |
Mintzberg's Ten Managerial Roles are categorized into which three categories? | Interpersonal, Informational, and Decisional Roles |
Interpersonal Roles are... | How a manager interacts with other people |
Informational Roles are... | How a manager exchanges and processes information |
Decisional Roles are... | How a manager uses information in decision-making |
Networking is... | The process of building and maintaining positive relationships with people whose help may be needed to implement your work agendas |
Continuous learning from daily experiences and opportunities is called? | Lifelong learning |
The ability to translate knowledge into action that results in desired performance is called? | A skill |
The ability to use a special proficiency or expertise in your work is a _________ skill? | Technical |
The ability to work well in cooperation with other people is called a ______ skill? | Human |
Emotional Intellgence is...? | The ability to manage ourselves and our relationships effectively |
The ability to think analytically and solve complex problems is called a ________ skill? | Conceptual |
Managerial Competency is a...? | Skill-based capability for high performance in a management job |
As 'open systems', organizations interact with their _____________ in the process of transforming work inputs into product outputs. | environment |
As 'open systems', organizations interact with their environment in the process of transforming _____ _______ into _________ _________. | work inputs / product outputs |