Save
Busy. Please wait.
Log in using Clever
or

show password
Forgot Password?

Don't have an account?  Sign up 
Sign up using Clever
or

Username is available taken
show password

why


Make sure to remember your password. If you forget it there is no way for StudyStack to send you a reset link. You would need to create a new account.
Your email address is only used to allow you to reset your password. See our Privacy Policy and Terms of Service.


Already a StudyStack user? Log In

Reset Password
Enter the associated with your account, and we'll email you a link to reset your password.
focusNode
Didn't know it?
click below
 
Knew it?
click below
Don't know
Remaining cards (0)
Know
0:00
share
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.

  Normal Size     Small Size show me how

Test #1 Ch. 2

Management Information Systems Ch. 2

What is supply chain management (SCM)? tracks inventory and information among business processes and across companies
What is the supply chain management (SCM) system? The IT system that supports supply chain management
What is Just-in-time (JIT)? The method for producing or delivering a product or service just at the time the customer wants it; a key feature of effective SCM
What is the goal of SCM? to squeeze out every penny of cost possible in the supply chain
What does the customer relationship management (CRM) system do? It uses information about customers to gain insight into their needs, wants and behaviors in order to serve them better
What is a multi-channel service delivery? Part of CRM which means multiple ways in which customers can interact with a business
What does CRM focus on? Sales force automation, customer service and support and marketing campaign management and analysis
What is the business strategy of CRM? Differentiation and focus, top-line initiative and growing the organization
What is the business strategy of SCM? Overall cost leadership, bottom-line initiative and running the organization (RGT) framework; this optimizes fulfillment, logistics, production revenue and profit, and cost and price
What are the classic goals of CRM? treating customers better, understanding their needs and wants, tailoring offerings, and providing "delightful" experiences
What are the 2 IT support systems used for CRM and what are they? Front-office systems (primary interface to customers and sales channels); back-office systems (fulfill and support customer orders); both of these interface to CRM database and analysis and reporting systems
What is E-collaboration and what are the 5 parts it supports? use of technology to support 1) work activities w/ integrated collab. environ. 2) knowledge man. w/ knowledge man. systems 3) social networking w/ social networking systems 4) learning w/ e-learning tools 5) informal collab. to support open-source info
What is integrated collaboration environment (ICE)? The environment in which virtual teams do their work
What is a virtual team? A team whose members are located in varied geographical locations
What two more sophisticated systems can be used as a part of ICE? Workflow system (automation and management of business processes; process loan for a bank, or process sales order, etc) Document management system- manages a document through all stages of processing
What is the knowledge management (KM) system? The IT system that supports the capturing, organizing and dissemination of knowledge throughout the organization; knowledge of facts, sources of info, solutions/patents/trademarks, best-practice processes
What is a social networking site? A site on which you post information about yourself, create a network of friends, read about other people, share content such as photos and videos and communicate with other people
What is a social networking system? The IT system that links you to people you know and from there to people your contacts know (more business focused)
How do you bring together SCM, CRM and e-collabortion systems? With an ERP system
What is an enterprise resource planning (ERP) system? The collection of integrated software for business management, accounting, finance, supply chain management, inventory management, customer relationship management, e-collaboration, etc.
What is the vendor SAP's specialties/characteristics and target market? customer relationship management, financial management, human resource management and supply chain management; target market: large business
What is the vendor Oracle/PeopleSoft's specialties/characteristics and target market? financial management, human resource management, and supply chain management; target market: large business
What is the vendor SSA Globl (Baan)'s specialties/characteristics and target market? customer relationship management, financial management, human resource management and supply chain management; target market: large business
What is the vendor Microsoft (Great Plains)'s specialties/characteristics and target market? financial management, distribution, manufacturing, project accounting, human resource management and business analytics; target market: small to medium business
Created by: l4e2w4
 

 



Voices

Use these flashcards to help memorize information. Look at the large card and try to recall what is on the other side. Then click the card to flip it. If you knew the answer, click the green Know box. Otherwise, click the red Don't know box.

When you've placed seven or more cards in the Don't know box, click "retry" to try those cards again.

If you've accidentally put the card in the wrong box, just click on the card to take it out of the box.

You can also use your keyboard to move the cards as follows:

If you are logged in to your account, this website will remember which cards you know and don't know so that they are in the same box the next time you log in.

When you need a break, try one of the other activities listed below the flashcards like Matching, Snowman, or Hungry Bug. Although it may feel like you're playing a game, your brain is still making more connections with the information to help you out.

To see how well you know the information, try the Quiz or Test activity.

Pass complete!

"Know" box contains:
Time elapsed:
Retries:
restart all cards