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Test #1 Ch. 2
Management Information Systems Ch. 2
| What is supply chain management (SCM)? | tracks inventory and information among business processes and across companies |
| What is the supply chain management (SCM) system? | The IT system that supports supply chain management |
| What is Just-in-time (JIT)? | The method for producing or delivering a product or service just at the time the customer wants it; a key feature of effective SCM |
| What is the goal of SCM? | to squeeze out every penny of cost possible in the supply chain |
| What does the customer relationship management (CRM) system do? | It uses information about customers to gain insight into their needs, wants and behaviors in order to serve them better |
| What is a multi-channel service delivery? | Part of CRM which means multiple ways in which customers can interact with a business |
| What does CRM focus on? | Sales force automation, customer service and support and marketing campaign management and analysis |
| What is the business strategy of CRM? | Differentiation and focus, top-line initiative and growing the organization |
| What is the business strategy of SCM? | Overall cost leadership, bottom-line initiative and running the organization (RGT) framework; this optimizes fulfillment, logistics, production revenue and profit, and cost and price |
| What are the classic goals of CRM? | treating customers better, understanding their needs and wants, tailoring offerings, and providing "delightful" experiences |
| What are the 2 IT support systems used for CRM and what are they? | Front-office systems (primary interface to customers and sales channels); back-office systems (fulfill and support customer orders); both of these interface to CRM database and analysis and reporting systems |
| What is E-collaboration and what are the 5 parts it supports? | use of technology to support 1) work activities w/ integrated collab. environ. 2) knowledge man. w/ knowledge man. systems 3) social networking w/ social networking systems 4) learning w/ e-learning tools 5) informal collab. to support open-source info |
| What is integrated collaboration environment (ICE)? | The environment in which virtual teams do their work |
| What is a virtual team? | A team whose members are located in varied geographical locations |
| What two more sophisticated systems can be used as a part of ICE? | Workflow system (automation and management of business processes; process loan for a bank, or process sales order, etc) Document management system- manages a document through all stages of processing |
| What is the knowledge management (KM) system? | The IT system that supports the capturing, organizing and dissemination of knowledge throughout the organization; knowledge of facts, sources of info, solutions/patents/trademarks, best-practice processes |
| What is a social networking site? | A site on which you post information about yourself, create a network of friends, read about other people, share content such as photos and videos and communicate with other people |
| What is a social networking system? | The IT system that links you to people you know and from there to people your contacts know (more business focused) |
| How do you bring together SCM, CRM and e-collabortion systems? | With an ERP system |
| What is an enterprise resource planning (ERP) system? | The collection of integrated software for business management, accounting, finance, supply chain management, inventory management, customer relationship management, e-collaboration, etc. |
| What is the vendor SAP's specialties/characteristics and target market? | customer relationship management, financial management, human resource management and supply chain management; target market: large business |
| What is the vendor Oracle/PeopleSoft's specialties/characteristics and target market? | financial management, human resource management, and supply chain management; target market: large business |
| What is the vendor SSA Globl (Baan)'s specialties/characteristics and target market? | customer relationship management, financial management, human resource management and supply chain management; target market: large business |
| What is the vendor Microsoft (Great Plains)'s specialties/characteristics and target market? | financial management, distribution, manufacturing, project accounting, human resource management and business analytics; target market: small to medium business |
Created by:
l4e2w4
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