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Princ.of MgmtCh.1,2
Management Fundamentals Chapters 1,2, AA
| Question | Answer |
|---|---|
| Classical Theory | focus on job/management functions to determine the best way to manage in all organizations |
| Scientific Management | stresses job efficiency through development of technical skills |
| Fredrick W. Taylor | Father of Scientific Management |
| Scientific Management Principles | Develop a procedure for worker's job, Promote job, Select/train/develop workers, Plan/schedule work, Establish standard methods/times for tasks, Use wage incentives like bonuses |
| Administrative Theory | focus on people for a single best way to manage all organizations |
| Behavioral Theory | focus on need for human rather than technical skills |
| Theory X | Managers assume people like to work and do not need close supervision |
| Theory Y | Managers assume people dislike work and only if managers plan, organize, and closely direct/control their work, they will do better |
| Douglas McGregor | Developed Theories X and Y |
| Henri Fayol | Father of Modern Management and identified functions of management |
| Systems Theory | focus on organization as a whole and as the interrelationship of its parts; need for conceptual skills |
| Sociotechnical Theory | focus on integrating people and technology |
| Contingency Theory | focus on determining best management approach, using theories, for a given situation |
| Management Science | using math(computers) for problem solving and decision making |
| Responsibility of Managers | to achieve organizational objectives through efficient and effective use of resources |
| Effective | doing the right thing in order to attain an objective |
| Efficient | doing things right to maximize the use of resources |
| CSR (Corporate Social Responsibility) | effort to operate in a win-win situation for all stakeholders |
| Functions of Management | Planning, Organizing, Leading, Controlling |
| Planning | allows supervisor to decide what they want to do or what they must achieve; stay within budget, develop job descriptions for positions, determine staffing needs, employees it will take for specific tasks |
| Organizing | allows supervisor to develop the plan of action to carry out the details of the plan; assign appropriate staff to specific tasks, setting deadlines, ordering necessary materials |
| Leading | allows supervisor to lead their subordinates to success in achieving goals/completing tasks effectively and efficiently; monitor staff completing tasks, deadlines, overall progress, evaluate employee performance |
| Controlling | allows supervisor to set standards, develop benchmarks, evaluate the goals, analyze deviations from standards, and take corrective action; evaluate current project, investigate the budget and take action if overspent, deadlines are not met |
| Resources Managers are responsible for | Human, Financial, Physical, Informational |
| Human Resources | employees, customers, suppliers; people are most valuable resource by keeping them happy |
| Financial Resources | Money, budget, prices, profits, expenses; takes money to make money and you need proper finances |
| Physical Resources | materials, supplies, equipment, store; everything needs to be working in good condition |
| Informational Resources | knowledge, decisions, info on competitors; information is always increasing and its beneficial to keep up |
| Management Skills | Technical, Interpersonal, Decision-Making |
| Technical Skills | ability to use methods and techniques to perform a task (computer skills) |
| Interpersonal Skills | ability to understand, communicate, and work well with individuals and groups through effective relationships (team skills, communication skills, motivation skills) |
| Decision-Making Skills | ability to conceptualize situations and select alternatives to solve problems and tke advantage of opportunities (time management skills, critical thinking skills, analytical skills) |
| Management Roles | Interpersonal, Informational, Decisional |
| Interpersonal Roles | Leader, figurehead, liaison using their human and communication skills |
| Informational Roles | Monitor, Disseminator, spokesperson using their human and communication skills |
| Decisional Roles | Entrepreneur, Disturbance handler, Resource Allocator Negotiator using their conceptual and decision-making skills |
| Types of Managers | General, Functional, Project |
| General Manager | supervise activities of several departments that perform different activities (top level) |
| Functional Manager | supervise completion of related tasks (middle level, first-line) |
| Project Manager | coordinates employees and other resources across several functional departments to accomplish a specific task |
| Top Managers | CEO, president, vice president responsible for managing an entire organization or major parts |
| Middle Managers | Sales manager, branch manager, department head responsible for implementing top managements strategy |
| First-Line Managers | Crew leader, supervisor, office manager responsible for implementing middle managers operational plans |
| Organizational Culture | consists of values, beliefs, assumptions about appropriate behavior that members of an organization share |
Created by:
BreAnna Hegeman
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