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Chapter 1

QuestionAnswer
Psychology is the study of behavior and mental processes
Industrial/Organizational Psychology is the specialty area within psychology that is concerned with the study of behavior in work settings & the application of psychology principles to change work behavior.
Fields industrial training,employee selection, performance appraised efficient job design
Organizational job satisfaction, group process, conflict management, leadership
Human factors egonomics work design, human interaction
Roots/history Frederick Taylor- 20th century (scientific method)started by Taylor, a method of using scientific principles to improve the efficiency & productivity of jobs
Hugo Munsterberg 1913- design of work & personnel selection
Walter Dill Scott 1908- pioneered org psy- studied salesperson & psychology of advertising
Husband & wife Frank & Lilian studied by Gilbreth who introduced the scientific management
WWI & 1920 Robert Yakes worked with US Army to develop intelligence test for army recruits, Army Alph those who could...& Army Beta those who cannot
Elton Mayo- researched Hawthorne electric co. realized people changed because they were being observed examining the physical and environmental influences of the workplace (e.g. brightness of lights, humidity) and later, moved into the psychological aspects (e.g. breaks, group pressure, working hours, managerial leadership)
Trends *changing nature of jobs, downsizing, outsourcing *expanding focus on human resources, responsive to the needs of worker *increasing diversity & globalization, to the workplace *increasing relevence
Created by: Lenices