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EQ104 Ch. 11

Interpersonal Comm Ch 11

QuestionAnswer
a conflict strategy in which one person attacks "below the belt" - uses insults that hurt beltlining
a style that is in the middle, each person wins some and loses some. compromising style
a style that represents great concern for your needs and ignores the other person's needs--a win-lose situation competing style
a style in which your concern is with both your own and the other person's needs--a win-win situation collaborating style
strategies that attack a person's positive or negative face; such as criticizing or making demands on their time face-attacking strategies
strategies that support and confirm a person's positive or negative face face-enhancing strategies
unproductive conflict strategies (such as crying)that literally silence your opponent. silencers
a strategy in which an individual refuses to discuss the conflict or to listen to the other person non-negotiation
a strategy of storing up grievance as if in a sack, holding them until they are dumped onto the other person gunnysacking
a method of arguing in which one person attacks the other person's self-concept verbal aggressiveness
your willingness to argue for a point of view, to speak your mind argumentativeness
a strategy in which you take mental or physical flight from the actual conflict avoidance
conflicts that center on objects, events or other persons content conflict
conflicts that center on individuals and their interaction with each other relationship conflict
Created by: Kirkster
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