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Arkansas OM Unit 3

Arkansas OM Unit 3 - Communications

QuestionAnswer
the posture,body movements, gestures, and facial expressions that serve as nonverbal communication body language
the exchange of thoughts, messages, or information communication
the process of making changes to refine a document editing
the electronic transfer of messages using computers and software e-mail
the basic concerns for efficiency and effectiveness in writing in the business world 5 C's of communication - defined
clear, concise, courteous, complete, and correct 5 C's of communication - listed
communication situations that people can prepare for ahead of time, such as interviews, group discussions, and speaking engagements formal speaking
the casual, unstructured situation in which most communication occurs, such as giving and receiving messages in casual or person-to-person interaction informal speaking
a business document used to communicate with an individual or a group outside an organization letter
a mental process as well as the physical aspects of hearing listening
a streamlined business document used to communicate with an individual or a group within an organization; also called a memorandum memo
communication that does not use words, including various movements of the total body such as facial expressions, gestures of hands and arms, and posture nonverbal communication
symbols used to highlight an error and to indicate that a correction needs to be made proofreader's marks
checking a document carefully for errors or omissions proofreading
a presentation of organized information that will be used by the reader for a specific purpose report
an input device to input text, graphics, and photos by "reading" printed documents scanner
communication that uses words, which can be either written or oral verbal communication
a messaging system that uses computers and telephones to record, send, store, and retrieve voice messages voice mail
Created by: SherriLMay
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