Help
Options
Didn't know it?
click below
click below
Knew it?
click below
click below
Don't Know
Remaining cards (0)
Know
retry
shuffle
restart
0:00
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
Family Mediation
| Term | Definition |
|---|---|
| wise agreement | meets the legitimate interests of each side to the extent possible, resolves conflicting interests fairly, is durable, and takes community interests into account |
| principled negotiation method | PIOC. separate the people from the problem, focus on interests rather then positions, generate a variety of possibilities before deciding what to do, insist that the result be based on some objective standard. |
| stages of negotiation | analysis, planning, discussion |
| analysis stage | diagnose the situation, gather information, organize it, think about it |
| planning stage | dealing with PIOC, and in addition, generate ideas and decide what to do |
| discussion stage | parties communicate back and forth, looking toward agreement, PIOC is best to focus on |
| most powerful interests to humans | basic needs(security, economic well-being, sense of belonging, recognition, control over one's life) |
| cognitive dissonance | a psycholgical state that describes the uncomfortable feeling bw what one holds to be true and what one knows to be true. describes conflicting thoughts or beliefs, that are modified or newly added to eliminate conflict bw your ideas and unfamiliar ones |
| 4 major obstacles that inhibit the inventing of options | premature judgment, searching for the single answer, the assumption of a fixed pie, thinking that solving "their problem is their problem" |
| fixed pie | believing that only one party can "win". all or nothing. |
| the circle chart (4 steps) | thinking about the particular problem (r), descriptive analysis (t), consider what ought to be done (t), come up with feasible suggestions for the action (r) |
| the circle chart | provides an easy way of using one good idea to generate others |
| negotiating with objective criteria | frame each issue as a joint search for objective criteria, reason and be open to reason as to which standars are more appropriate and how they should be applied, never yield to pressure, only to principle |
| BATNA | best alterenative to a negotiated agreement. the standard against which any proposed agreement should be measured, the only standard which can protect both sides from accepting terms that are too unfavorable and from rejecting terms they should accept |
| negotiation jujitsu | rather then defeding your postion or attacking theirs, do neither, and channel arguing-energy into exploring interests, inventing options for mutual gain, and searching for independent standards |
| points of negotiation jujitsu | don't attack their position, look behind it. don't defend your ideas, invite criticism and advice. recast an attack on you as an attack on the problem. ask questions and pause. |
| deliberate deception | common tricky tactic. includes phony facts, ambiguous authority, dubious intentions, less then full disclosure is not the same as deception. |
| psychological welfare | common tricky tactic. includes stressful situations, personal attacks, the good-guy/bad-guy routine, threats |
| positional pressure tactics | common tricky tactic. includes refusal to negotiate, escalating demands, hardhearted partner, a calculated delay, "take it or leave it" |
| conciliation | type of adr. informal 3rd party brings two parties together, but doesn't part in process |
| arbitration | type of adr. 3rd party (neutral), similar to a court process, ruling is final |
| mediation | type of adr. 3rd party (neutral) helps parties identify issues, and explores mutually agreeable options |
| facilitation | type of adr. 3rd party (neutral) uses skills to promote communication and understand negative issues |
| neutral evaluation | type of adr. 3rd party (neutral) listens to arguments and offers evaluation |
| non-mediated settlement | type of adr. no 3rd party. parties negotiate for a mututally satisfactory solution |
| types of conflict | relationship, data, interest, structural, value |
| ways that conflict is resolved | denial or withdrawl, suppression or smoothing over, power or dominance, compromise or negotiation, integration or collaboration |
| morton deutsch's theory of cooperation & competition (5 major conflict styles) | competing, accommodating, avoiding, compromising, collaborating |
| competing | high assertiveness, low coopoerativeness |
| accommodating | low assertiveness, high cooperativeness |
| avoiding | low assertiveness, low cooperativeness |
| compromising | moderate assertiveness, moderate cooperativeness |
| collaborating | high assertiveness, high cooperativeness |
| pure mediation model | mediator should: help disputants tell their stories, define issues, explore options. not provide agenda. not provide options and alternatives. intend it to be an empowering process. is interest-based. often associated with community mediation. |
| assertiveness | pursuit of one's own goals |
| cooperativeness | pursuit of mutual goals |
| adr | alternative dispute resolution |
| structured mediation model | mediator's job is to help disputants tell stories, define issues, explore options. often uses a preset agenda and preset written guidelines. provides options and alternatives in a carefully structured format. |
| transformative mediation model | "understanding model". goal is to rebuild relationship from negative/destructive to positive/constructive. focus is NOT resolution. mediator: help disputants follow their own guidelines, do not control agenda. used by us postal service. critic: therapy. |
| generic/eclectic mediation model | mediator: help disputants tell their stories, define issues, explore options. combo of techniques and approaches found in other models as well as in counseling, therapy, and negotiation. "whatever works" with uses of good sense, ethics, & good practices |
| roles of the mediator | remain neutral, lets parties make decisions, records decisions, clarify communication, get people to explore options, helps balance power. |
| qualities of the mediator | people skills, communication skills, non-judgmental, respected, imaginitive, comfortable with high emotion, patient, positive |
| reflecting feelings | what someone is feeling and why |
| consensual validation | "that must be frustrating for you" |
| clarifying | "let me see if i heard you right" |
| paraphrasing | a way to summarize. "so what i hear you saying is..." |
| reframing | translating emotional messages into interest statements. "you need...you're interested in...what you're trying to acheive is..." |
| mediator strategies | sitting position (triangle), soothing music, snacks, ground rules, writing pads, kleenex, dry erase board, pens |
| setting up an intake/orientation with receptionist | each person gets own packet, client is educated on processes, questions are answered, orientation is scheduled, minimal charge |
| setting up an intake/orientation with no receptionist | mediator must stay impartial to both parties, speak with all parties, state up front neutrality |
| intake/orientation session | mediator gathers information about the disputants and the dispute |
| setting a tone for mediation | modeling honesty, validating and addressing client concerns about fairness, mediator remains neutral, lay down ground rules |
| mediation confidentiality | expression to parties that they, and you will keep everyting disucssed completely confidential |
| process of mediation: step 1 | listing the issues: what do they believe are the issues in dispute? |
| process of mediation: step 2 | define one of the issues |
| process of mediation: step 3 | discussion of issues and concerns: talk to each other, keep discussion focused, summarize what is accomplished (reframing occurs here) |
| process of mediation: step 4 | explore options and alternatives: list many different options, keep digging |
| process of mediation: step 5 | mutual selection of an option: help parties make agreement |
| interpretation | how people perceive the other party's behavior |
| position | demands, threats, fixed solutions, proposals, or points of view |
| interest | what really matters to the individual (why "x" is the problem) |
| issue | the topic that parties need to discuss and decide upon |
| memorandums of understanding (mou's) | document that contains the agreements during mediation. if it contains legal language it can be legally binding (if signed and notarized). normally not legally binding, if desire, should be taken to an advisory attorney. |
| caucusing | mediators meet with each party individually in order to allow them to speak privately with each party (shuttle mediation, typically very short) |
| co-mediation | two mediatiors mediate side-by-side during the mediation process |
| psychological considerations | making sure individuals are psychologically capable of making and following long-term decisions |
| signs of power imbalances | one party: rarely speaks in session or won't give opinion, constantly defers to the other, gives or bargains away basic rights, doesn't have an attorney. |
| ways to neutralize | validate necessity for both parties to mediate, expand on options to be chosen, check agreements, refer parties back to attorneys, assess competence levels, help clients discuss concerns in an appropriate way, refocus parties, insist legal access |
| normalizing | mediator must convince client that their problem is normable, and solvable |
| mutualizing | mediator must get clients to let go of individual definitions and move to a mutual problem definition |
| future focus | mediator tries to get away from right and wrong, and instead wants recognition for the future |
| summarizing | mediator summarizes the session, so it can clarify expectations and needs |
| useful information | info and date about the dispute, clients' goals and statements, indications of bargaining behaviors and strategies |
| non-useful information | social talk, emotional and emotive statements, legal and therapy questions |
| watna | worst alternative to a negotiated agreement |
Created by:
ademb
Popular Miscellaneous sets