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EQ104 Ch 4

Interpersonal Comm Chapter 4

Disclaimer Statement that asks the listener to receive what you say without its reflecting negatively on you.
Display Rule Rule or custom that governs what is and what is not permissible communication.
Critical Listening Listening with an open mind.
Active Listening The process by which a listener expresses his or her understanding of the speaker's total message.
Long-term Memory Memory that is unlimited in storage capacity and that holds information for long periods of time.
Empathic Listening Listening to understand what a person means and what a person is feeling.
Empathy Involves sharing others feelings, an ability to feel or perceive things from others points of view.
Evaluation A process whereby we place a value on some person, object, or event.
Listening An active process of receiving stimuli consisting of five stages: receiving, understanding, remembering, evaluating, and responding.
Nonjudgmental Listening Listening with an open mind and a view toward understanding.
Objective Listening Listening with detachment to measure meanings and feelings against some objective reality.
Responding Listening stage that occurs with immediate feedback and delayed feedback.
Remembering A stage in listening referring to the retention of what you hear.
Receiving A stage in listening involving the hearing of and attending to the message.
Understanding A stage in listening involving deciphering the meaning from the message you hear.
Short-term Memory Memory that is very limited in capacity; contains information that is quickly lost if it is not passed on to long-term memory.
Hedging A disclaimer that helps you to separate yourself from the message.
Credentialing A disclaimer that helps you establish your special qualifications before you say your message.
Sin License A disclaimer that ask listeners for permission to deviate in some way from normal rules of conversation.
Cognitive Disclaimer A disclaimer that lets the speaker know you are thinking clearly.
Surface Listening Listening to the literal meaning of the words and sentences.
Depth meaning Listening to the underlying message about the person's feelings and needs.
Created by: Kirkster