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RIT OB CH 2

TermDefinition
MARS Model of individual behavior • Motivation<br>• Ability<br>• Role perceptions<br>• Situational factors
MARS: Motivation ..come on..
MARS: Ability skills req'd to complete task
MARS: Role perceptions understand tasks, priority, and preferred behaviors
MARS: Situational factors conditions employee cannot control
Personality thoughts, emotions, behaviors that characterize a person
Big Five Personality • Openness<br>• Conscientiousness<br>• Extroversion<br>• Agreeableness<br>• Neuroticism
Consciencousness careful, dependable, self-disciplined
Agreeableness courteous, good-natured, empathetic, caring
Neuroticism anxious, hostile, depressed (emotional stability)
Openness sensitive, flexible, creative, curious
Extroversion outgoing, talkative, social, assertive
Key points of big five • Dimensions (not types)<br>• Stable over long periods<br>• Hereditary<br>• Universal<br>• Useful for insight and improvement through therapy
Myers-Briggs Type Indicator (MBTI) Carl Jung<br> People differ in approach<br> Reflects one aspect of personality<br> 16 combinations
Extraversion - Introversion Extraversion - outward focus<br>Introversion - inward focus
Sensing - Intuition Sensing - trust facts, distrust hunches<br>Intuition - trust theoretical information
Thinking - Feeling Thinking - objective approach<br>Feeling - considering needs of people involved
Judging - Perceiving Judging - left brain, organize, set priorities, make decisions<br>Perceiving - right brain, explore interesting options, flexible
Positives/Negatives of personality testing Positived<br>• can improve hiring<br>• fit people to jobs<br>• track record of company success<br>Negatives<br>• personality not fixed<br>• "actors"<br>• personality not significant factor in work orgs<br>• personality varies across situations
Value System hierarchy of values
Espoused values we say and think we use
Enacted values we actually use to make decisions and actions
Espoused vs. Enacted Important to have congruence
Influences on Ethical Conduct • Moral intensity<br>• Ethical sensitivity
Moral Intensity Degree to which situation demands ethical principles
Ethical Sensitivity enables people to recognize an ethical issue
Moral Principles • Utilitarianism<br>• Egoism<br>• Distributive justice
Utilitarianism greatest good for greatest amount of people
Individual Rights (Egoism) "whatever benefits you"
Distributive Justice similar benefits for similar people
Strategies for supporting ethical behavior • Create ethical codes<br>• Ethical training<br>• Whistle-blowing policies <br>• Sharing values reinforcing ethical conduct
Created by: thecrew