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450management

MIDTERM EXAM

QuestionAnswer
What are the three classifications of management theory? scientific approach, human relations approach, and process approach
scientific approach is.... incentives and performance (car sales) Commercial setting:(memberships, supplements, tanning visits, merchandise, etc);Not placed on an annual salary or maybe a minimal salary with commission, most usually hourly rates. Bonuses are paid to hourly workers
human relations approach is.... When employees are valued they work harder. Has been validated over an over.
process approach is... 5 processes for decision-making. They are inter-related (planning, organizing, directing, staffing, evaluating)
3 subcategories of interpersonal figurehead, leader, and liason
3 subcategories of informational monitor, disseminator, spokesperson
3 subcategories of decisional entrepreneur, disturbance handler, resource allocator
3 leadership theories: Trait, behavior, and situational
Trait leadership theory leaders are born not made: drive, desire to lead, honesty, integrity, self confidence, good predictors of potential to lead but not guarantee
Behavioral leadership theory most effective, focused on getting the job done and/or building relationships, most effective when both are focus
situational leadership theory this theory says that different leadership styles can be used to fit the situation
3 types of situational leadership transactional, laissez-fair, transformational
transactional- tiated and agreed upon deals between leaders and followers outlining rewards and punishments for levels of performance
laissez-faire the ”do nothing” approach to leadership – least effective of all leadership styles
transformational- the 4 I's 1. Idealized influence 2. Inspirational motivation 3. Intellectual stimulation 4. Individualized consideration
the most effective leaders engage in all three styles... 1. Transformational most of the time, transactional part of the time and laissez faire seldom if at all.
what is the difference between management and leadership? manager looks inward (processes, systems, and people), leader looks outward (industry, trends, external factors)
Characteristics of great leaders: create group culture, inspire trust, communicate goals of organization
characteristics of great managers: nose for talent, continually assess talent, understand everyone is different, encourage feedback, provide clear expectations
name a few pitfalls for managers to avoid: hiring those with strengths similar to own, ignoring good performers, micromanaging, forgetting members come first, fail to foster atmosphere of fun
Traits of successful manager conveying info: demonstrate, verbal instructions, constructive feedback, don't jump to conclusions, about the behavior and not the person, make clear the expectations for change and consequences if not done
what is the ACE management strategy? Alignment, capability, and engagement
what does the ACE strategy mean? If associates ALIGNED with the values, beliefs, and goals of the organization, if CAPABLE of good performance, properly trained/ equipped to do job,& if fully ENGAGED in work and giving 100% then they are operating in sweet spot performance.
managers with lowest turnover in associates have 3 traits in common extremely skilled in developing great relationships,give people the coaching/ training required to quickly become successful in their jobs/achieve full potential,recognize and reward good performance& confront poor performance immediately incaring manner
difference between exempt and non exempt positions exempt- salary pay, excluded from min wage and overtime regs ;ex)executive, supervisory, professional or outside sales positions non-exempt-must be paid at least federal min wage/hour worked & given overtime pay beyond 40hr each week.
Steps in selecting/developing staff: Analyze Staffing Needs -Formalize job descriptions -Refine job descriptions -Select appropriate recruiting vehicle -Develop interview questions -Job preview
Selecting the best candidate= 1. initial interview and sorting of applications into priorities for phone contact 2. Phone screening 3. In-person interviews 4. Background checks 5. Comparison of candidates 6. Job offer
important elements of staff development safety and compliance, new-associate orientation, basic management skills, leadership skills for experienced managers, team building, sales training for new reps, sales training for experienced reps, personal trainers, and customer service
keys to developing effective training program keep the focus narrow, begin with the end in mind, break it down, bring training material to life
main responsibilities for wellness/fitness director: organization, delivery, and quality of all health, fitness, and wellness programs for all age groups. Emphasis is on quality of programs, remaining up-to-date on fitness trends, increasing the # of participants served, and budget management
main responsibilities of assistant director in conjunction with director and directors needs/tasks, help to retain members by offering variety of programs that help members attain health goals, increase participation and revenue, evaluate, recruit, and train employees
main responsibilities of personal trainer: integrating members into facility/ generate revenue-helping members reach fitness goals. Max personal training sales and membership. Sell sessions and packages, establish, implement, monitor, and maintain individual exercise recommendations for clients.
main responsibilities of group exercise leader: instruct groups/ individuals in exercise activities/fundamental fitness. Instructors qualified to develop lesson plans, are familiar and flexible with various types of exercise techniques, supervise participants, and lead instructional sessions
process of equipment purchase: 1. Initiation 2. Request review 3. Budget review 4. Preparation of specifications 5. Bid evidence 6. Development of purchase order 7. Payment 8. Payment schedule
types of membership revenues: personal training, group programs, spa services, youth programs, child care
tort law private or civil wrong or injury other than breach of contract committed upon a person or property as result of another person's conduct
3 main areas of tort law= negligence, intentional torts, and reckless misconduct negligence tort-unintentional, legal theory people required to act in way that avoids unreasonable risk to others in order to claim negligence... person must establish 4 elements...
what is duty of care? standard of care the law has established for protection of others. Relationship between parties.
what is breach of duty? creating an unreasonable risk of injury
what is causation? causal connection between negligent conduct and injury
what is damages? suffer from injury or damages, costs, medical care
intentional tort- arise out of an intentional or willful action. Intentional torts include violence, assault, slander, libel, fraud, false imprisonment, trespass, and conversion.
reckless misconduct- The conduct is not an intentional tort, however, since it is usually performed with no intent to harm or touch.
The essentials of a contract are: offer, acceptance, consideration, intent, legality
the types of contracts: membership agreements, waivers and releases, independent contractor agreements, vendor contracts, employment contracts
umbrella liability insurance
event liability insurance
automobile insurance
Created by: sbush0804
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