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Management 283

Management a practical approach chpt 3/1-25

QuestionAnswer
Stakeholder people whose interests are affected by an organization's activities.
Managers operate in two organizational environments Internal stakeholders External stakeholders
Internal stakeholders employees, owners, and the board of directors
The owners of an organization consist of who can claim it as their legal property
External stakeholders people or groups in the organization's external environment whos interest are affected by it
The external environment consists of The task environment The general environment
Task environment customers, competitors, suppliers, distributors, strategic allies, employee
Customers those who pay to use an organization's goods or services
Competitors Those who compete for customers or resource
A supplier people or organization that supply raw materials, services, labor to others
A distributor a person or an organization that helps anothers sell it's goods and services
Strategic allies two organizations that join forces to achieve an advantages neither can perform alone
Clawbacks rescinding the tax breaks when firms don't deliver promised jobs?
Govemment regulators regulatory agencies that establish ground rules on which an organizations may operate
Special interest groups groups whose members try to influence specific issues which may that might affect your organization.
general environmet six forces economic, technological, sociocultural, demographic, political-legal, and international
Ethical dilemma pusuing a course of action that may benefit your organization that is unethical and illegal
Ethics standards of right and wrong that influence behavior
Ethical behavior behavior that is accepted as "right"
Value system the pattern of values within an organization.
Utilitarian approach what will result in the greatest good best outcome
individual approach is guided by what will result in the individual's best long-term interests
moral-rights approach is guided by respect for the fundamental rights of human being
justice approach is guided by respect for impartial standards of fairness and equity
Created by: brsoul1
 

 



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