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Management 283

Management a practical approach chpt 2

QuestionAnswer
Management is both an art and a science T or F True
Evidence based management 3 thruth There are no new ideas True is better than new(whats true by experience works) Doing well(small things) dominates
Peter Tucker The creator of modern management
Evidence based management facing the hard facts what is true what works and rejecting nonsence
Two perspectives about management Historical, Contemporary
Historical Perspective Classical,behavioral,Quantitative
Classical viewpoint Focuses eliminating unecessary motions and increasing production
Classical viewpoint was founded by: Frank & Lillian Gilbreth
Scientific Management pioneered by: Taylor & Gilbreth
Scientific Management focuses on: Improving the productivity of each worker
4 principles of scientific management Evaluate tasks 1-Select workers with the right abilities to work 2-Give training 3- incentives 4-Use science to plan the work
Taylor based his systems on motion studies T o F Answer True
Administrative management pioneered by? Fayol & Weber
Administrative management is concerned with? Management of the total organization
Fayol identified 4 functions of management Panning, organizing, leading and controlling
Fayol 5 Beaurocratic features of a good company Hierarchy of authorothy Rules & Procedures Division of labor Impersonality- no connection to the worker Reward careers based on merit
Behavioural mngt Viewpoint Focuses on understanding human behaviour
Pioneers of behavioural theory Hugo Musternberg Mary Parker Follet Elton Mayo
Human Relationship movement pioneered by? Maslow and McGregor
Human Relationship Movement proposed that? Better relations with the worker could result in worker productivity
Douglas McGregor the inventor of? Theory X Vs Theory Y
Theory X represents? A pessimistic or negative view of the worker
Theory Y represents? A positive of the worker where workers are considered productive and capable
Why theory Y an X are important How and what you expect as a manager is how the worker will react
Behavioural science relies on? Scientific research to develop theories about human behaviour
Quantitative Management Management techniques such as statistics or computer simulation to solve problems
2 Branches of quantitative Management Management science & operations management
Management science focuses on? Using mathematics to aid in problem solving
Operational Management focuses on? Managing the production and delivery of organizations products
System viewpoint Views the organization as a system of connected parts
System? Interelated parts that operate togeather to achieve a common goal
4 parts of an org system Inputs, transformation process, outputs, feedback
Open management system Interacts with the business environment receiving and giving feedback to the people
Closed System Little interaction with it's environment customers and employees
Learning Organization Creates or aquires knowledge Transfers knowledge Modifyes behaviours
Creating or aquaering knowledge Hiring, training and developing employees
Transfering knowledge Sharing information among employees
Modifying behaviour Allowing the employee to use the obtained knowledge
Created by: brsoul1
 

 



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