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unit 4
management responsibilities
Question | Answer |
---|---|
accountability | the obligation to accept responsibility for the outcomes of assigned tasks |
centralized organization | all major planning and decision making is done by a group of top managers in the business |
decentralized organization | a business is divided into smaller operating units, and managers are given almost total responsibility |
empowerment | letting workers decide how to perform their work tasks and offer ideas on how to improve the work process |
executive | a top-level manager who spends almost all of his or her time on management functions |
flattened organization | one with fewer levels of management than traditional structures |
human relations | how well people get along with each other when working together |
implementing | carrying out plans and helping employees work effectively |
leadership | the ability to influence individuals and groups to achieve organizational goals |
leadership style | the general way a manager treats and directs employees |
line organization | all authority and responsibility may be traced in a direct line from the top executive down to the lowest employee level in the organization |
management | the process of accomplishing the goals of an organization through the effective use of people and other resources |
manager | a person who completes all four management functions on a regular basis and has authority over other jobs and people |
matrix organization | combines workers into temporary work teams to complete specific projects |
mission statement | a short, specific statement of the purpose and direction of the business |
motivation | the set of factors that cause a person to act in a certain way |
operation planning | short term planning that identifies specific activities for each area of the business |
organization chart | a visual device that shows the structure or an organization and the relationships among workers and divisions of work |
planning | analyzing information and making decisions about what needs to be done |
policies | guidelines used in making decisions regarding specific recurring situations |
procedure | a list of steps to be followed for performing certain work |
responsibility | the obligation to do an assigned task |
self-directed work team | a tean in which members together are responsible for the work assigned to the team |
span of control | the number of employees who are directly supervised by one person |
standard | a specific measure by which something is judged |
strategic planning | long-term planning that provides broad goals and directions for the entire business |
supervisor | lowest level of management; oversees day to day operations |
SWOT analysis | an examination of an organizations internal strengths and weaknesses, as well as opportunities and threats from its external environment |
unity of command | means that no employee has more than one supervisor at a time |
variance | the difference between current performance and the standard |
work team | a group of individuals who cooperate to achieve a common goal |