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unit 4
management responsibilities
| Question | Answer |
|---|---|
| accountability | the obligation to accept responsibility for the outcomes of assigned tasks |
| centralized organization | all major planning and decision making is done by a group of top managers in the business |
| decentralized organization | a business is divided into smaller operating units, and managers are given almost total responsibility |
| empowerment | letting workers decide how to perform their work tasks and offer ideas on how to improve the work process |
| executive | a top-level manager who spends almost all of his or her time on management functions |
| flattened organization | one with fewer levels of management than traditional structures |
| human relations | how well people get along with each other when working together |
| implementing | carrying out plans and helping employees work effectively |
| leadership | the ability to influence individuals and groups to achieve organizational goals |
| leadership style | the general way a manager treats and directs employees |
| line organization | all authority and responsibility may be traced in a direct line from the top executive down to the lowest employee level in the organization |
| management | the process of accomplishing the goals of an organization through the effective use of people and other resources |
| manager | a person who completes all four management functions on a regular basis and has authority over other jobs and people |
| matrix organization | combines workers into temporary work teams to complete specific projects |
| mission statement | a short, specific statement of the purpose and direction of the business |
| motivation | the set of factors that cause a person to act in a certain way |
| operation planning | short term planning that identifies specific activities for each area of the business |
| organization chart | a visual device that shows the structure or an organization and the relationships among workers and divisions of work |
| planning | analyzing information and making decisions about what needs to be done |
| policies | guidelines used in making decisions regarding specific recurring situations |
| procedure | a list of steps to be followed for performing certain work |
| responsibility | the obligation to do an assigned task |
| self-directed work team | a tean in which members together are responsible for the work assigned to the team |
| span of control | the number of employees who are directly supervised by one person |
| standard | a specific measure by which something is judged |
| strategic planning | long-term planning that provides broad goals and directions for the entire business |
| supervisor | lowest level of management; oversees day to day operations |
| SWOT analysis | an examination of an organizations internal strengths and weaknesses, as well as opportunities and threats from its external environment |
| unity of command | means that no employee has more than one supervisor at a time |
| variance | the difference between current performance and the standard |
| work team | a group of individuals who cooperate to achieve a common goal |
Created by:
lauriejewellwhite
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