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MGMT Ch 16

QuestionAnswer
What are the 6 forces that stimulate change? Nature of the workforce; Technology; Economic shocks; Competition; Social trends; World politics
Give 3 examples of "nature of the workforce". More cultural diversity; Aging population; Many new entrants with inadequate skills
Give 3 examples of "technology". Faster, cheaper, and more mobile computers; Online music sharing; Deciphering of the human genetic code
Give 3 examples of "economic shocks". Volatility of stock market; Immigration in high- and low-skill jobs; Skyrocketing energy costs
Give 3 examples of "competition". Global competitors; Mergers and consolidations; Growth of e-commerce
Give 3 examples of "social trends". Internet chat rooms; Retirement of baby boomers; Rise in discount and "big box" retailers
Give 3 examples of "world politics". Iraq-U.S. war; Opening of markets in Pacific Rim; War on terrorism
What are the 5 individual sources of resistance to change? Habit, Security, Economic factors, Fear of the unknown, Selective information processing
What are the 5 organizational sources of resistance to change? Structural inertia; Limited focus of change; Group inertia; Threat to expertise; Threat to established power relationship and resource allocations
What are the 7 ways to overcome resistance to change? Education and Communication; Participation; Building Support and Commitment; Implementing Changes Fairly; Cooptation; Selecting People who Accept Change; Coercion
What are the 3 approaches to managing organizational change? Lewins Three-Step Model of Change, Kotter's Eight-Step Model of the Change Process, Organizational Development
Describe Lewin's Three-Step Model. First unfreeze the behavior you would like to change; Second, Actively work to change the behavior; Third, and most difficult, refreeze the behavior by maintaining the newly changed behavior.
What are the 8 steps in Kotter's Eight-Step Plan? 1. Create urgency 2. Form coalition 3. Create new vision 4. Communicate the vision (Unfreezing) 5. Empower Others 6. Reward "wins" 7. Consolidate improvements (Movement) 8. Reinforce the change (Refreezing)
What is Organizational Development? A collection of planned-change interventions taht seek to improve organizational effectiveness and employee well-being.
What are the humanistic-democratic values on which Organizational Development is based? Respect for People, Trust and Support, Power Equalization, Confrontation, Participation
What are 4 Organizational Development interventions for bringing about change? Sensitivity Training - changing behavior through unstructured group interaction; Survey Feedback - gathering data and acting on it; Process Consultation - using outside consultants; Appreciative Inquiry - discovering what the organization does right.
What are Idea Champions? Managers who actively and enthusiastically promote an idea, build support, overcome resistance, and ensure that innovation is implemented.
What are 3 qualities of idea champions? Have high self-confidence, persistence energy, and acceptance of risk; Use inspiration and vision to gain commitment; Have decision-making discretion.
Created by: mcarmody1
 

 



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