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18/19 final
Robbins & Coulter 11th Edition
| Question | Answer |
|---|---|
| Controlling | the process of monitoring, comparing, and correcting work performance |
| Control Process | a three-step process of measuring actual performance, comparing actual performance against a standard,and taking managerial action to correct deviations or inadequate standards |
| Range of Variation | the acceptable parameters of variance between actual performance and the standard |
| Performance | the end result of an activity |
| Organizational Performance | the accumulated results of all the organization's work activities |
| Productivity | the amount of goods or services produced divided by the inputs needed to generate that output |
| Organizational Effectiveness | a measure of how appropriate organizational goals are and how well those goals are being met |
| Feedforward Control | control that takes place before a work activity is done |
| Concurrent Control | control that takes place while a work activity is in progress |
| Management by Walking Around | a term used to describe when a manager is out in the work area interacting directly with employees |
| Feedback Control | control that takes place after a work activity is done |
| Management Information System(MIS) | a system use to provide management with needed information on a regular basis |
| Benchmarking | the search for the best practices among competitors or noncompetitors that lead to their superior performance |
| Benchmark | the standards of excellence against which to measure and compare |
| Operations Management | the transformation process that converts resources into finished goods and services |
| Manufacturing Organizations | organizations that produce physical goods |
| Service Organizations | organizations that produce nonphysical outputs in the form of services |
| Value | the performance characteristics, features, and attributes, and any other aspects of goods and services for which customers are willing to give up resources |
| Value Chain | the entire series of organizational work activities that add value at each step from raw materials to finished product |
| Value Chain Management | the process of managing the sequence of activities and information along the entire value chain |
| Intellectual Property | proprietary information that's crtical to an organization's efficient and effective functioning and competitiveness |
| Quality | the ability of a product or service to reliably do what it's supposed to do and to satisfy customer expectations |
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