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18/19 final

Robbins & Coulter 11th Edition

Controlling the process of monitoring, comparing, and correcting work performance
Control Process a three-step process of measuring actual performance, comparing actual performance against a standard,and taking managerial action to correct deviations or inadequate standards
Range of Variation the acceptable parameters of variance between actual performance and the standard
Performance the end result of an activity
Organizational Performance the accumulated results of all the organization's work activities
Productivity the amount of goods or services produced divided by the inputs needed to generate that output
Organizational Effectiveness a measure of how appropriate organizational goals are and how well those goals are being met
Feedforward Control control that takes place before a work activity is done
Concurrent Control control that takes place while a work activity is in progress
Management by Walking Around a term used to describe when a manager is out in the work area interacting directly with employees
Feedback Control control that takes place after a work activity is done
Management Information System(MIS) a system use to provide management with needed information on a regular basis
Benchmarking the search for the best practices among competitors or noncompetitors that lead to their superior performance
Benchmark the standards of excellence against which to measure and compare
Operations Management the transformation process that converts resources into finished goods and services
Manufacturing Organizations organizations that produce physical goods
Service Organizations organizations that produce nonphysical outputs in the form of services
Value the performance characteristics, features, and attributes, and any other aspects of goods and services for which customers are willing to give up resources
Value Chain the entire series of organizational work activities that add value at each step from raw materials to finished product
Value Chain Management the process of managing the sequence of activities and information along the entire value chain
Intellectual Property proprietary information that's crtical to an organization's efficient and effective functioning and competitiveness
Quality the ability of a product or service to reliably do what it's supposed to do and to satisfy customer expectations
Created by: 1257641797
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