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Foodservice Ch 9
| Question | Answer |
|---|---|
| management | process of integrating resources for accomplishment of objectives |
| organization | group of people working together in a structured and coordinated way to achieve goals |
| authority | delegation from top to lower levels of management and the right of managers to direct others and take action because of their position |
| accountability | a state of being responsible to one's self, to some organization, or even to the public |
| efficiency | doing things right |
| effectiveness | doing the right things |
| planning | management functions of determining in advance what should happen |
| procedure | chronological sequence of activities |
| policy | general guide to organized behavior developed by top-level management |
| method | details for one step in a process |
| rules | specification of action, stating what must or must not be done |
| organizing | management function of grouping activities, delegating authority, and coordinating relationships, horizontally and vertically |
| staffing | management function of determining the appropriate number of employees needed by the organization for the work that must be accomplished |
| directing | management function of directing human resources for the accomplishment of objectives |
| controlling | management function of ensuring that plans are being followed |
| participative management | involving employees in the decision-making process |
| corporate culture (organizational culture) | shared philosophies, values, assumptions, beliefs, expectations, attitudes, and norms that knit an organization together |
| chain of command | clear and distinct lines of authority within an organization- who reports to whom |
| responsibility | obligation to perform an assigned activity or see that someone else performs it |
| delegation | process of assigning job activities and authority to a specific employee within the organization |
| span of management (span of control) | number of employees that can be effectively supervised by one manager |
| formal authority | authority that exists because of position in the organization |
| acceptance authority | authority based on the employee's acceptance of that authority |
| authority of competence | authority based on a manager's competence or expertise |
| departmentalization | process of grouping jobs according to some logical arrangement |
| line position | a position in the direct chain of command |
| staff position | position intended to provide expertise, advice, and support for line positions |
| coordination | process of linking activities of various departments in the organization |
| social responsibility | an organization's responsibility to society that extends beyond its profit generation |
| globalization | interaction among people and organizations of different nations |
| tariffs | government taxes on products shipped internationally |
| subsidy | government payments to domestic producers to make their product more competitive in the market |
| quota | a specified amount that can be produced |
| politics | art or science of influencing others or holding control |
Created by:
cmcneight
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