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Exam 2 Mgmt 102

Mgmt 102

Managerial Listening most important for entry level positions, critical in distinguishing effective from ineffective subordinates and most critical for managerial competency
Benefits of Listening data for decision making, more dependable, more respected and liked, better informed, spare embarrassments
Builds people relationships listening
Examples of Corporations with good listening Harley and P&G
Barriers to Listening physical limitations, motivation, willingness or want, internal and external noise, detouring or distractions, debate or disagreement, time
Types of Listening active, interactive
Active Listening manager has little or no opportunity to respond, large audience
Interactive Listening interact verbally, manager to individual, meeting
Examples of Listening Situations Casual, Factual, Empathic
Casual Listening Situation active is radio program, interactive is social conversation, marginal
Factual Listening Situation active is informative presentation, interactive is conference, specific info
Empathic Listening Situation
Created by: 674429696
Popular Management sets




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