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Management Chap 10

Robbins & Coulter 11th Edition

QuestionAnswer
Organizing arranging and structuring work to accomplish the organization’s goals
Organizational structure the formal arrangement of jobs within an organization
Organizational chart the visual representation of an organization’s structure
Organizational design creating or changing an organization’s structure
Work specialization dividing work activities into separate job tasks
Departmentalization the basis by which jobs are grouped together
Cross-functional team a work team composed of individuals from various functional specialties
Chain of command the line of authority extending from upper organizational levels to the lowest levels, which clarifies who reports to whom
Authority the rights inherent in a management position to tell people what to do and to expect them to do it
Acceptance theory of authority the view that authority comes from the willingness of subordinates to accept it
Line authority authority that entitles a manager to direct the work of an employee
Staff authority positions with some authority that have been created to support, assist, and advise those holding line authority
Responsibility the obligation or expectation to perform any assigned duties
Unity of command the management principle that each person should report to only one manager
Span of control the number of employees a manager can efficiently and effectively manage
Centralization the degree to which decision making is concentrated at upper levels of the organization
Decentralization the degree to which lower-level employees provide input or actually make decisions
Employee empowerment giving employees more authority(power) to make decisions
Formalization how standardized an organization’s jobs are and the extent to which employee behavior is guided by rules and procedures
Mechanistic organization an organizational design that’s rigid and tightly controlled
Organic organization an organizational design that’s highly adaptive and flexible
Unit production the production of items in units or small batches
Mass production the production of items in large batches
Process production the production of items in continuous processes
Simple structure an organizational design with low departmentalization, wide spans of control, centralized authority, and little formalization
Functional structure an organizational design that groups together similar or related occupational specialties
Divisional structure an organizational structure made of separate, semiautonomous units or divisions
Created by: 1257641797
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