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What is Organizational change? Any alterations in an organization's people, structure, and technology.
What are change agents? Persons who act as catalysts for managing the change and assume responsibility for the process. Types-managers, nonmanagers, and outside consultants.
What is organizational development? Techniques or programs to change people and the nature of work relationships. Examples-team building, sensitivity training, surveys, process consultation, and intergroup development.
What is stress? The adverse reaction people have to excessive pressure placed on them from extraordinary demands, constraints, or oppurtunities. Examples-tests, presentations, findng a job, and big papers.
What is creativity? The ability to combine ideas in a unique way or to make an unusual association.
What is innovation? Turning the outcomes of the creative process into useful products, services, or work methods. About products or process.
What is decision criteria? Factors that are important(relavent) to resolving the problem, such as cost, risk(fear of failure), and outcomes. Not of equal imporatnce.
What is rational decision making? Describes choices that are logical and consistent while maximizing value. Problems are clear and unambiguous.
What is bounded rationality? Decision making that's rational, but limited(bounded) by an individuals ability to process information. Can't know all the alternatives.
What is satisfice? Accepting solutions that are "good enough."
What is escalation of commitment? Tendency to invest additional resources in an apparently losing proposition, influenced by effort, money, and time already invested.
What is intuitive decision making? Unconscious process created out of distilled experience.
What is evidence-based management(EBMgt)? An emerging movement to explitly use the current, best advice in management decision-making.
What is a programmed-structured-problem? Problem for which the existing state and desired state are clearly identified, and the methods to reach the desired state are fairly obvious. Straightforward, familiar, and easily defined problems.
What is a programmed decison? A repetitive decision that can be handled by a routine approach. 1-Goals are clear.2-Problem is familiar and easily defined. 3-Structured, low-level, repetitive problem.
What is a non-programmed decision? A unique and nonrecurring decision that requires a custom-made solution.
What is a procedure? A series of sequential interrelated steps. Example-Follow the steps for returned merchandise.
What is a rule? An explicit statement that limits what a manager or employee can or cannot do. Example-Managers must approve all returns over $50. No credit refunds for cash.
What is a policy? A general guideline for making a decision about a structured problem. Example-Accept all customers returns with or without a reciept.
What are unstructured problems? Problems that are new or unusual and for which information is amiguous or incomplete.
What is risk? A situation in which the manager is able to estimate the liklihood(probability) of outcomes that result from the choice of particular alternatives. Personalit has a lot to do with how you make decisions.
What is linear thinking style? A person's tendency to use external data/facts; the habit of processing information through rational, logical thinking, and analytical.
What is nonlinear thinking style? A person's preference for internal sources of info; a method of processing this information with internal insights, feelings, and hunches. Intuitive, creative, and insightful.
What is heuristics? Using "rules of thumbs" to implify decision making. Approximating. A flaw in judgement caused by your own memory, social attribtion, and statistical errors.
What is planning? A primary managerial activity that involves: Defining organizational goals and developing plans for work activites.
What are goals? Desired outcomes-individuals/groups, organization. Provide direction and evaluation performance criteria.
What are SMART goals? Specific, measurable, attainable/achievable, relavant/realistic, timebound. Goals need to be written down. Write down your reward. Focus on ends(goal) not means(plan).
What are plans? Documents that outline how goals are to be accomplished. Describe resource allocations. Establish schedules.
What are stated goals? Written down/official.
What are real goals? What actually goes on.
What are strategic plans? Establish the organizations overall goals. Seek to position the organization in terms of its environment. Cover extended periods of time. (5-10 yrs)
What are operational plans? How to meet those goals. Specify the details of how the overall goals are to be achieved. Cover a short time period. (1yr or less)
What are long-term plans? Time frames extending beyond 3yrs.
What are short-term plans? Time frames of 1yr or less.
What are specific plans? For on unique task or project. Example-LRC.
What ae directional plans? Flexible plans, set out general guidelines, and allow some discretion.
What is a single-use plan? Unique situation.
What are standing plans? Ongoing task performed repeatedly.
What is a mission? Statement of the purpose of an organization. Company's reason to be. Philosophy.
What is strategic management? What managers do to develop the organization's strategies. High level plans to achieve goals.
What is a business model? How a company is going to make money.
What are opportunities? Positive trends in the external environment.
What are threats? Negative trends in the external environment.
What are strengths? Company's unique combination of resources.
What are weaknesses? Resources I need, but don't process. Things I don't do well.
What are resources? An economic or productive factor required to accomplish an activity.
What are capabilities? Ability to perform actions.
What is core competenies? Main strengths or strategic advatages of a business.
What is SWOT anaylisis? Strategic planning method used to evalute the strengths,weaknesses, opportunities, and threats involved in a business.
What is corporate strategy? High level, what business you should be in.
What is competitive advantage? What sets a business apart, its distictive edge.
What is competitive strategy/ Long-term action plan that is devised to help a company gain a competitive advantage over its rival.
Created by: 1427576759