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test2bus101
| Question | Answer |
|---|---|
| Which feature characterizes the organization of a centralized firm? | b. tall |
| What is the main organizational characteristic of decentralized firms? | b. flat |
| Which term covers grouping jobs into logical units? | d. departmentalization |
| What is the process of designing specific jobs that need to be done and identifying the people who will perform them called? | c. job specialization |
| What is the power to make the decisions necessary to complete a task called? | a. authority |
| What are everyday social interactions among employees that transcend formal job and job interrelations called? | b. informal organization |
| Which factor plays a key role in determining an organizations structure? | e. mission and strategy |
| A snack food firm has one division for the US, one for Europe and another for Asia. How is this firm departmentalized? | a. by geography |
| In tall organizations, which feature describes the span of control? | a. narrow |
| After responsibility for a task is assigned, which of the following comes next? | e. the granting of authority |
| Which of the following are the doers and producers in a company? | d. line employees |
| Why do most businesses use organizational charts? | To clarify structure and to show employees where they fit in the firm's operations |
| Which of the following is the ability of a product to satisfy a human want or need? | b. utility |
| Which of the terms refers to a set of methods and technology used to produce a good or service? | c. operations process |
| In which of the following is the customer part of the system during service deliver | e. a high contact system |
| Which of the following is the amount of a product that a company can produce under normal working conditions? | c. capacity |
| Which term refers to how well a product does what it's supposed to do | e. performance |
| The sameness of product quality from unit to unit is referred to by which term? | a. consistency |
| Which type of system is designed for smooth production flow to avoid inefficiencies, eliminate unnecessary inventories and continuously improve production processes? | a. lean system |
| Which of the following refers to the receiving, storing, handling and counting of all raw materials, partly finished goods and finished goods? | a. inventory control |
| What name is given to the process by which a company analysizes another company's product to identify desirable improvements in it's own product? | e. competitive product analysis |
| Which of the following is another term for the supply chain? | e. the value chain |
| Which term describes the services which cannot be produced ahead of time? | a. unstorable |
| Differentiate between high and low contact processes. Give an example of each. | In high contact systems the customer must be part of the system like taking a bus. Low contact is the exact opposite like receiving and sending mail. |
| Behaviors that detract from instead of contribute too organizational performance are known as what? | c. counterproductive |
| When does turnover occur? | b. when people quit their jobs |
| Which of these is one of the big 5 personality traits? | e. openess |
| Which of the following aspects of the psychological contract is provided by the employee? | d. skills |
| Because job performance is less likely, which of the following are some companies offering in order to keep the psychological contract in balance? | e. flexible scheduling |
| What is the term for the extent to which a person's contributions and the organization's inducements match? | c. person job fit |
| Eight months after her hire, Brooke's supervisor retired. Which aspect of the psychological contract might Brooke feel has been violated? | e. career opportunities |
| What is the Hawthorne Effect? | e. the conclusion that workers are more productive if management pays attention to them |
| According to Mazlow's Model, a set of needs will be a motivator until which of the following occurs? | d. the needs are satisfied |
| Which of the following lists Mazlow's Hierarchy of human needs in order starting with the most basic | d. psychological, security, social, esteem, self actualization |
| Which is an example of a modified work schedule? | a. job sharing |
| How can managers minimize the chance of work place violence? | Always treat people with respect, dignity, fairness and honesty. |
| What area was the earliest research on leadership most concerned with? | a. leadership traits |
| Which of the following best decribes employee focused leader behavior? | a. concentration on both satisfaction and the well being of employees |
| Which of the following describes one of the primary concerns associated with a charismatic leadership due to severe devotion to a particular leader? | c. the potential lapse of ethical practice |
| Which of the following organizational aspects allows employees to perform capably without the direction of a leader? | e. leadership substitutes |
| Which of the following types of leaders has the primary role of helping a less experienced person learn how to function and to advance within an organization? | a. mentor |
| Which is the most accurate statement regarding one of the main differences between the Japanese and American cultures? | d. overall Japanese culture is often characterized as collectivist, whereas American culture is characterized as individualist |
| Recent corporate scandals at firms like Enron have brought increased attention to what areas of leadership? | a. ethical leadership |
| Anne bought stock in ABC Company in hopes of making a profit. Although the stock's price steadily continued to drop, she refused to sell her stock. What does this illustrate? | c. escalation of commitment |
| Which of the following example of approach to leadership as seen through the eyes of followers? | a. transformational leadership |
| Which of the following describes the activities most involved with transactional leadership? | a. the implementation of routine activities |
| according to the current theories of gender roles in leadership which of the following best describes the differences in decision making? | e. males tend to be more autocratic than females in making decisions |
| What is the difference between leadership and management within an organization? | Management focuses on activities such as planning, organizing, leading and controlling. Leadership focuses on agenda setting, aligning, inspiring and monitoring. |
| Which of the following outlines the duties of a job, it's working conditions and the tools, materials and equipment used to perform it? | c. job description |
| Which of the following describes the skills, abilities, and qualifications required for a job? | e. job specification |
| Which plan refers to compensation other than wages and salaries and other incentives offered by a firm to it's workers? | e. benefits |
| Which of the following links salary increases to performance levels in non sales jobs? | e. merit salary systems |
| What is the name given to a group of individuals working together to achieve shared job related goals such as higher pay, shorter working hours, greater benefits or better working conditions? | a. labor union |
| What is the process of dealing with employees who are represented by a union? | b. labor relations |
| which of the following occurs when union members agree not to buy the products of a targeted employer? | b. boycott |
| which term describes the situation when workers perform jobs at a less efficient pace | a. slow down |
| What occurs when a neutral thrid pary dictates a settlement between teo sides that have agreed to submit to outside judgement? | a. arbitration |
| Which of the following types of training occurs while the employee is at hir or her place of work? | a. on the job training |
| Which term refers to a labor action in which employees temporarily walk off the job and refuse to work? | e. strike |
| What is a protected class? | A set on individuals by nature of one or more common characteristics is protected under law from descrimination on the basis of that characteristic. |
| What is the term for the process of creating communicating and delivering value to customers and for managing customer relationships in ways that benefit the organization and it's stakeholders? | d. marketing |
| What is the term for intangible products such as time, expertise, or an activity that can be purchased? | d. services |
| Which of the following identifies products that are dissimilair from those of competitors but can fufill the same need? | d. substitute products |
| What is the term for a detailed strategy for focusing marketing efforts on consumer's needs and wants? | d. marketing plan |
| what is the term that encompasses a good, a service, or an idea designed to fill the consumer need? | d. product |
| What type of variables are lifestyles, opinions, interests, and attitudes refered to as? | c. psychographic variables |
| What type of behavior do consumers exhibit by regularly purchasing products because they are satisfied with their performance? | c. brand loyalty |
| What type of goods include raw materials and integrated circuits? | b. industrial goods |
| What type of marketing is a loyality banking program an example of? | e. relationship marketing |
| What part of the marketing mix includes communicating information about products | b. promotion |
| Which is usually the first step in the marketing strategy? | d. target markets |
| Describe the three types of competition faced by marketers. | Substitute products, brand competition, and international competition. |
Created by:
jenysis
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