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Outback Steakhouse

Learning the Menu

What is our address & phone number? 12258 Jefferson Ave. Newport News, Va, 23602
What are our hours of operation? M-Th:4-10pm, F:4-11pm, Sat:12-11pm, Sun:12-9:30pm
What does "No Worries Hours" mean? It means Happy Hour, but we don't have it, we only have all day drink specials.
How can you tell if a server has greeted a table? Coasters are spread out in front of each costumer.
List all the methods of payment that we accept. Visa, Mastercard, American Express, Gift Cards, Cash, Tuckaways
What denominations are our gift cards available in? $10, $25, $50, $100
How would you handle a costumer who has never been to Outback Steakhouse? Let the server and Manager know, review the menu with them if they are waiting.
How would you handle a party that doesn't like where they have been seated? Move them to wherever they would like to sit.
How would you handle a costumer that makes a negative comment when leaving? Get a manager.
How would you handle a table that hasn't been waited on? Get their drink order, tell the manager, get the drinks to the table immediately.
How would you handle a table that hasn't been bussed yet? Page customers for open table, initiate conversation while waiting for table to be bussed. (i.e. Have you ever been here before? etc.)
How would you handle a party with children? Get them crayons, coloring books, and toys; ask about highchairs, booster seat, etc. If child is restless offer Aussie bread or anything to keep them entertained.
How would you handle customers at the door, but we aren't open yet? Offer to let them wait in the lobby, offer them drinks and menus while they are waiting.
How would you handle a costumer that doesn't want to wait? Let them know their other options (seating at the bar, self-seating at the lounge table). Let them know if there is a cocktail server available to get Aussie-tizers and beverages. Guarantee them it is worth the wait.
Created by: kelibell224

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