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CPHQ-3-Questions
CPHQ Sample Questions Multiple Choice
| Question | Answer |
|---|---|
| Lean is a process improvement methodology that is primarily used to: A. Track performance trends over time, B. Reduce variation, C. Eliminate waste, D. Capture voice of the customer | C. Eliminate waste |
| Six Sigma is a process improvement methodology that is primarily used to: A. Track performance trends over time, B. Reduce variation, C. Eliminate waste, D. Capture voice of the customer | B. Reduce variation |
| The DMAIC framework includes what phases? A. Define, Measure, Analyze, Improve, Continue; B. Define, Measure, Assess, Improve, Control; C. Define, Measure, Analyze, Implement, Continue; D. Define, Measure, Analyze, Improve, Control | D. Define, Measure, Analyze, Improve, Control |
| A project charter is used to A. State project goals, B. Document a problem or opportunity statement, C. Prioritize among possible solutions that have been brainstormed, D. both a & b | D. both a & b |
| The process of taking non-specific customer statements and creating specific process goals is: A. Customer interviews, B. Translating Voice of the Customer, C. Brainstorming, D. Process Mapping | B. Translating Voice of the Customer |
| A method to organize a work space and minimize waste is A. Process Mapping, B. Pareto chart, C. Spaghetti Diagram, D. 5 S | D. 5 S |
| A project charter is created in which DMAIC phase? A. Analyze, B. Define, C. Improve, D. Measure | B. Define |
| Correcting an error or repeating an exam is an example of this type of waste: A. Defects/Rework, B. Transportation, C. Over-processing, D. Over-production | A. Defects/Rework |
| The phase of a DMAIC improvement project in which the baseline performance (metrics) of an existing process is characterized is the A. Define Phase, B. Measure Phase, C. Analyze Phase, D. Improve Phase | B. Measure Phase |
| The phase of a DMAIC improvement project in which the root causes of variation in an existing process are determined is the A. Define Phase, B. Measure Phase, C. Analyze Phase, D. Improve Phase | C. Analyze Phase |
| The tool that is used at the outset of each project to document the problem statement and goals is the A. Charter, B. Pareto chart, C. Fishbone brainstorming, D. Project plan | A. Charter |
| The phase of a DMAIC improvement project in which process changes are turned over to the long term process holder is the A. Measure Phase, B. Analyze Phase, C. Improve Phase, D. Control Phase | D. Control Phase |
| The phase of a DMAIC improvement project where small tests of change are performed A. Measure Phase, B. Analyze Phase, C. Improve Phase, D. Control Phase | C. Improve Phase |
| Which of the following tools is handed to the Long Term Process Owner after control of the project improvements has been established and statistically proven? A. Pareto, B. Translated Voice of the Customer, C. Control Plan, D. Project Plan | C. Control Plan |
| Which of the following tools is most likely to be used to organize a list of ideas generated during a brainstorming session? A. Activity network diagram, B. Affinity diagram, C. Charter, D. Process control chart | B. Affinity diagram |
| Time Series charts show A. Leading causes grouped categorically, B. Data sorted from low to high showing natural breakpoints, C. Data in chronological order to show trend analysis, D. One set of values vs. another to show a correlation | C. Data in chronological order to show trend analysis |
| Scatter Diagrams show A. Leading causes grouped categorically, B. Data sorted from low to high showing natural breakpoints, C. Data in chronological order to show trend analysis, D. One set of values vs. another to show a correlation | D. One set of values vs. another to show a correlation |
| Process mapping is commonly used to: A. Translate the voice of the customer, B. Group common themes when brainstorming, C. Describe the goals of a project, D. Reflect the sequence of activities in a process | D. Reflect the sequence of activities in a process |
| Designing safety into the health system to prevent mistakes: a goal of safety is to make it ____ for people to do something wrong and ____for them to do it right. A. easier, harder; B. harder, easier; C. impossible, automatic; D. simple, mandatory | B. harder, easier |
| The term for a measure that monitors against negative consequences of an improvement is called a A. Primary measure, B. Secondary measure, C. Counterbalance measure, D. Productive measure | C. Counterbalance measure ... for example, if working to improve CBGs, one would want to monitor for hypoglycemia (counterbalance measure) as the small tests of change are implemented |
| Which graphical display would be best to illustrate a reduction in length of stay over a one year period? A. Pie Chart, B. Pareto Chart, C. Line or Time Series Graph, D. Scatter Plot | C. Line or Time Series Graph |
| A type of line graph used to assess the stability of a process is called a A. Control chart, B. Pareto Chart, C. Histogram, D. Cause and effect diagram | A. Control chart |
| Which team role is responsible for maintaining the control plan after a project is completed? A. Champion/Sponsor, B. Facilitator, C. Team Leader, D. Long Term Process Owner | D. Long Term Process Owner |
| Which of the following is NOT a type of waste found in a process? A. Over-production, B. Over-processing, C. Transportation, D. Special cause variation | D. Special cause variation |
| What is a fishbone diagram NOT used for? A. Brainstorm potential root causes of a system or process issue, B. Provide a visual display of causes driving the problem, C. Perform quantified mathematical analysis, D. Group similar potential causes | C. Perform quantified mathematical analysis |
| The "small" in 'Small Tests of Change' refers to: A. The anticipated improvement of change to a process, B. The size of each test of change, C. Dr. Small, inventor of the PDSA method, D. The costs involved in the selected improvement | B. The size of each test of change |
| Pareto charts are most useful to teams to: A. Help prioritize based on frequency/magnitude of issues B. Visualize the flow of a process C. Determine if a statistically significant difference in 2 process inputs is present D. Devise improvement ideas | A. Help prioritize based on frequency/magnitude of issues |
| Change mgmt. for a DMAIC project begins in which Phase? A. During Improve as begin proposing solutions B. During Define as first begin looking at your project C. During Control as have a control plan in hand D. During Measure as you start mapping | B. During Define as first begin looking at your project |
| Which of the following correlation coefficients (r) displays the strongest correlation? A. 0.5, B. 0, C. -0.7, D 1.2 | C. -0.7 ...Correlation coefficients range from -1 to +1, including +/-1, but cannot be more than +/- 1. The closer to +/-1, the stronger the correlation. A value of 0 means no correlation. |
| What's the mode for this data set? (1, 3, 5, 7) A. 4, B. 7, C. 8, D. No mode | D. No mode ...The mode of a set of data is the most frequently observed value(s). If all of the values are equally represented, the data set is considered to have 'no mode'. |
| Calculate the median. (6, 2, 2, 1, 3, 4) A. 1.5, B. 2, C. 2.5, D. 3 | C. 2.5 ...The median is the midpoint of a ranked order set of data |
| Which of the following standard deviations represents the most variability? A. 1.1, B. 1.4, C. 1.7, D. 1.8 | D. 1.8 ...When comparing standard deviations, the bigger number means more variability (more data points farther from the mean) |
| Which of the following measures of central tendency is most sensitive to extreme scores (outliers)? A. Mean, B. Median, C. Mode, D. Standard deviation | A. Mean |
| Which tool is a visual display of the correlation between 2 variables? A. Pie chart, B. Histogram, C. Scatter plot, D. Frequency distribution | C. Scatter plot |
| For a normal distribution, one standard deviation on each side of the mean would include what percentage of the total population? A. 47%, B. 68%, C. 95%, D. 99% | B. 68% |
| Which team member is primarily responsible for documenting the overall progress of the team? A. Sponsor, B. Leader, C. Facilitator, D. Time Keeper | B. Leader |
| Which team member is most likely to manage change related to the project? A. Champion, B. Leader, C. Facilitator, D. Manager | C. Facilitator |
| Which team member is responsible for allocating resources to support the team's work? A. Sponsor, B. Leader, C. Facilitator, D. Manager | A. Sponsor |
| Which team member is most likely to provide 'just-in-time' training on the PI tools? A. Champion, B. Leader, C. Facilitator, D. Process Owner | C. Facilitator |
| For a normal distribution, two standard deviations on each side of the mean would include what percentage of the total population? A. 68%, B. 95%, C. 98%, D. 99% | B. 95% |
| Which stage of team development involves the team members shifting into a 'work together' mode and developing a strong team identity? A. Storming, B. Forming, C. Norming, D. Conforming | C. Norming |
| Which team member is not expected to attend all team meetings? A. Champion, B. Leader, C. Facilitator, D. Time Keeper | A. Champion (and also Sponsors) |
| Which of the following shapes is used to represent a decision point in a flowchart? A. Rectangle, B. Diamond, C. Arrow, D. Oval | B. Diamond |
| An FMEA is performed on the new IV pump. The ratings assigned for the ability of a visitor to alter the IV rate as set by the RN is Severity = 9, Occurrence = 2, Detection = 2. What is the Risk Priority Number? A. 5, B. 9, C. 13, D. 36 | D. 36 |
| Which of the following shapes is used to represent a step in the process in a flowchart? A. Rectangle, B. Diamond, C. Arrow, D. Oval | A. Rectangle |
| Which of the following graphs track data over time (known as time series graphs)? ***multiple answers*** A. Pareto Chart B. Run Chart C. Control Chart D. Histogram | B. Run Chart C. Control Chart |
| Compute the mean. 2, 4, 6, 8, 10 | Mean = 6 |
| Compute the median. 2, 4, 6, 8, 10 | Median = 6 |
| Compute the mean. 2, 4, 6, 8, 100 | Mean = 24 |
| Compute the median. 2, 4, 6, 8, 100 | Median = 6 |
| Which measure of central tendency is most sensitive to outliers? A. Mean, B. Median, C. Mode, D. Standard deviation | A. Mean |
| Compute the mean. 0, 2, 4, 6, 7, 8, 10 | Mean = 5.29 |
| Compute the median. 0, 2, 4, 6, 7, 8, 10 | Median = 6 |
| Compute the mode. 2, 4, 6, 8, 8, 10 | Mode = 8 |
| Compute the mode. 2, 4, 4, 6, 6, 8, 10 | Mode = 4 and 6 (bimodal) |
| Compute the mean. 1, 6, 4, 2, 2, 7 | Mean = 3.67 |
| Compute the median. 1, 6, 4, 2, 2, 7 | Median = 3 |
| Compute the mode. 1, 6, 4, 2, 2, 7 | Mode = 2 |
| Compute the range. 2, 4, 6, 8, 10 | Range = 2-10 or 8 ****Range is the difference between the largest and smallest values in a data set. [It is written various ways.... in this case also (2,10) or 10-2] |
| Compute the range. 102, 104, 106, 108, 110 | Range = 102-110 or 8 |
| The charter is typically created in which DMAIC phase? A. Define B. Measure C. Analyze D. Improve E. Control | A. Define ...The charter is 'initially created' in the Define phase, but may be updated throughout the project. |
| Small tests of change are typically seen in which DMAIC phase? A. Define B. Measure C. Analyze D. Improve E. Control | D. Improve ...The PDSA/PDCA/rapid cycle tests of change occur in the Improve phase. |
| The baseline 'voice of the process' is typically obtained in which DMAIC phase? A. Define B. Measure C. Analyze D. Improve E. Control | B. Measure ...The baseline 'voice of the process' (VOP) refers to the baseline metrics of the steps/subcomponents of the process. |
| The stakeholders are identified in which DMAIC phase? A. Define B. Measure C. Analyze D. Improve E. Control | A. Define ...The Define phase identifies who is affected by the project and whose buy-in is needed so that the change management Communication Plan can be implemented early. |
| The SIPOC is typically created in which DMAIC phase? A. Define B. Measure C. Analyze D. Improve E. Control | A. Define...The SIPOC is created early in a project; provides a '10,000 foot bird's eye view of the project'; helps identify the - suppliers, inputs (what goes into the process steps), process (broad 5-6 step overview), output (customer specs) & customers |
| In a DMAIC project, the phase where you synthesize what you heard from the customers, what you observed, and what you measured: A. Define B. Measure C. Analyze D. Improve E. Control | C. Analyze |
| The root causes of variation/bottlenecks/problems are identified in which DMAIC phase? A. Define B. Measure C. Analyze D. Improve E. Control | C. Analyze |
| Which is the best tool to display -> amount of calories consumed and weight? A. Control Chart B. Histogram C. Pareto Chart D. Scatter Diagram | D. Scatter Diagram ...Scatter plots visually display the relationship (correlation) between 2 variables. |
| Which is the best tool to display -> causes of 1 hour delays in surgery start times? A. Control Chart B. Histogram C. Pareto Chart D. Pie Chart | C. Pareto Chart |
| Which is the best tool to display -> statistically significant patient fall rate? A. Run Chart B. Histogram C. Pareto Chart D. Control Chart | D. Control Chart ...Control limits on a control chart allow for quick visualization of outliers and trends; control limits displayed may be 1, 2, or 3 standard deviations. |
| Which is the best tool to display -> time of day that medication errors are occurring? A. Control Chart B. Histogram C. Pareto Chart D. Scatter Diagram | B. Histogram ...Histograms are used to display the distribution of the data. Plot time of day along the x-axis (broken into equal sized intervals) and use bars to show the count of errors (y-axis) |
| True or False -> The x-axis is the horizontal axis on a graph. | True |
| Which is the best tool to use to capture -> workflow related to lab specimen processing? A. Affinity Diagram B. SWOT Analysis C. Layout Diagram D. Ishikawa Diagram | C. Layout Diagram ...Also known as a spaghetti Diagram. It is a graphic display of the movement./flow of information, material, or people. Closely related to the flow chart, the process chart, or the swim lane diagram. |
| Which of the following is not a measure of variability? A. Standard Deviation B. Range C. Mean D. Interpercentile Measures | C. Mean ...Measures of variability (spread) are interpreted as 'distances' on a scale of values. |
| True or False -> The null hypothesis states there is no difference between 2 groups. | True |
| True or False -> based on probability, when p values are < 0.05, results are statistically significant | True |
Created by:
smccall
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