Habit 4 Study Guide Word Scramble
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| Question | Answer |
| What is Win-Lose? | You can't win unless other people lose. |
| What are the principles of Habit 4? | Courage and consideration. |
| What is Lose-Win? | If you're low on courage and high on consideration, you're insecure. |
| What is Lose-Lose? | If you can't win, nobody can. |
| What is Win-Win or No Deal? | You're ready to walk away before someone loses, including yourself. Balancing courage and consideration is the way to help others feel good and for you to feel good too. |
| What characteristics does Lose-Win have? | You're high in consideration but low in courage. You're eager to please and reluctant to stand up for yourself. |
| What characteristics does Lose-Lose have? | You're low in both courage and consideration. You don't care if people lose, nor do you have the courage to stand up for yourself. |
| What characteristics does Win-Lose have? | You're low in consideration and high in courage. You're bold but cold. |
| What characteristics does Win-Win or No Deal have? | High in both courage and consideration. |
| What are EBAs? | Emotional Bank Accounts. When you do something that helps the relationship, a deposit. When you do something that hurts the relationship, a withdrawal. |
| What is a deposit? | You won't know unless you find out. What you think is a deposit for the other person may in fact be a withdrawal in their mind. |
| What's an example of a deposit? | Do small acts of kindness. |
| What will bankrupt the EBA? | If you do not keep promises. |
| What are other deposits? | Keep confidences, be loyal to the absent, set clear expectations, apologize, and forgive. |
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